1782 results
Filter by
Consumer complains that bank’s online instructions for opening a Lifetime ISA were not clear
Decisions and case studies / Case studies
Shelby thought she had opened a Lifetime ISA online. But when her bank told her she hadn't, she came to us with her complaint.
Published 03/09/2019 Last updated 14/07/2025
Financial Ombudsman Chair writes to FCA Chair to confirm board decision on charging professional representatives
News
Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’) bringing cases to the Financial Ombudsman Service.
Published 19/11/2024 Last updated 19/11/2024
Financial Ombudsman Service sees complaints increase by more than 50%
News
Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.
Published 27/11/2024 Last updated 27/11/2024
Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances
News
Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.
Published 04/12/2024 Last updated 04/12/2024
High demand for Financial Ombudsman Service continues while business fees remain at lower levels
News
The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.
Published 11/12/2024 Last updated 11/12/2024
Consumer complains about advice to contract out of SERPS
Decisions and case studies / Case studies
We looked into Bryn's complaint as he felt the advice he was given to contract his pension out of SERPS was unsuitable and they hadn't taken certain factors into account.
Published 27/09/2019 Last updated 14/07/2025
A consumer complains that a used van supplied on finance is unsafe and faulty
Decisions and case studies / Case studies
Patrick got a used van through a conditional sale agreement. After a few months into his agreement, he experienced problems with the van and wanted a refund.
Published 05/11/2019 Last updated 14/07/2025
Abby Thomas to step down as Chief Executive Officer and Chief Ombudsman of the Financial Ombudsman Service
News
The Financial Ombudsman Service announces that Abby Thomas, who joined in October 2022 as Chief Executive and Chief Ombudsman, is stepping down.
Published 06/02/2025 Last updated 06/02/2025
Consumer complains account was mis-sold with benefits she didn't need
Decisions and case studies / Case studies
Mamie got in touch after she took out a packaged bank account that gave her two insurance benefits. She said that she didn't need these benefits, and came to us for help.
Published 27/04/2021 Last updated 14/07/2025
Consumer asks us to investigate difficulties trying to take out pet insurance policy for his cat
Decisions and case studies / Case studies
Shai asked us to investigate whether an insurer should pay him compensation for difficulties he faced when trying to take out a pet insurance policy for his cat.
Published 12/10/2021 Last updated 14/07/2025
