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Critical illness cover
For businesses / Complaints we deal with / Investments
Critical illness insurance is designed to pay out if someone is diagnosed with any of a number of specified illnesses. Permanent and total disability benefit is usually offered as part of this cover.
Published 05/08/2019 Last updated 09/12/2025
Bank account closures
For businesses / Complaints we deal with / Banking and payments
Do you deal with customer complaints about bank account closures? Read about the complaints we see and how we approach them.
Published 05/04/2019 Last updated 10/12/2025
Current account charges
For businesses / Complaints we deal with / Banking and payments
Do you handle complaints about current account charges, like monthly fees or fees for overdrafts, returned payments, payment and card usage?
Published 01/04/2019 Last updated 10/12/2025
A guarantor says they are unfairly being asked to make the payments when the borrower didn't
Decisions and case studies / Case studies
Paul and Joe refer their complaint to us after Paul’s lender persistently contacted Joe as the guarantor when Paul couldn’t make the repayments.
Published 10/07/2019 Last updated 09/12/2025
Frozen accounts and blocked payments
For businesses / Complaints we deal with / Banking and payments
Are you dealing with complaints from customers whose current accounts have been frozen, or whose payments were blocked?
Published 10/12/2025 Last updated 10/12/2025
Melanie’s current account switch didn't go as smoothly as she expected
Decisions and case studies / Case studies
Melanie moved her bank account after seeing a current account switch offer with an attractive financial reward – and a set of conditions.
Published 10/12/2025 Last updated 10/12/2025
Keith complains after e-money business reverses ticket payment
Decisions and case studies / Case studies
Keith needed help after an e-money business reversed a payment related to a concert ticket sale, leaving him out of pocket.
Published 31/05/2019 Last updated 10/12/2025
Banking and payments
For businesses / Complaints we deal with
Do you deal with customer complaints about bank account closures? Read about the complaints we see and how we approach them.
Published 11/02/2019 Last updated 10/12/2025
Josh’s complaint about a bank error and a wrongly bounced cheque
Decisions and case studies / Case studies
Josh, the owner of an industrial unit, asked us to review his case after a banking error disrupted his business operations and cash flow.
Published 21/06/2019 Last updated 10/12/2025
Bank sold Mamie a packaged bank account with benefits she couldn’t use
Decisions and case studies / Case studies
Mamie brought her case to us because she felt the packaged bank account that her bank had persuaded her to open, didn’t meet her needs.
Published 27/04/2021 Last updated 10/12/2025
