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A director refers her complaint to our service several months after our time limit
Decisions and case studies / Case studies
Joan sends us her complaint about her company’s bank several months after our time limit.
Published 17/01/2022 Last updated 11/07/2025
Consumer complains about the increase of her premiums in her home insurance policy
Decisions and case studies / Case studies
Jenny got in touch when she noticed her premium had increased each year on her home insurance policy after renewing it ten years ago.
Published 28/03/2025 Last updated 11/07/2025
Consumer complains about a pricing mistake made on their insurance policy
Decisions and case studies / Case studies
Hassan contacted us after noticing a price increase on his motor insurance policy.
Published 16/12/2021 Last updated 14/07/2025
Consumer complains about unfair price change in their insurance policy
Decisions and case studies / Case studies
Ralph contacted us about unfair price changes to his insurance policy after providing incorrect information.
Published 16/12/2021 Last updated 14/07/2025
Consumer complains about misleading information provided during her policy renewal
Decisions and case studies / Case studies
Alysha complained she’d paid more than she should have for her home insurance over a number of years.
Published 16/12/2021 Last updated 14/07/2025
Consumer unhappy his insurance claim for his damaged drone wasn’t covered by his policy
Decisions and case studies / Case studies
Martin was unhappy that a claim he raised for his damaged drone wasn’t covered by his gadget insurance policy.
Published 13/01/2022 Last updated 14/07/2025
Consumer not told she already has breakdown cover
Decisions and case studies / Case studies
Katie complained to us as she was unhappy that she wasn’t told that she already had a policy when taking out a new policy over the phone.
Published 16/05/2022 Last updated 14/07/2025
A consumer’s claim was declined because her insurer said she didn’t ‘own’ the phone
Decisions and case studies / Case studies
Sadia contacted us after her insurer declined a claim she made on her mobile phone insurance policy when her phone had been stolen.
Published 25/07/2022 Last updated 14/07/2025
Consumer complains when insurer refuses to replace motar on his home
Decisions and case studies / Case studies
The mortar around the bricks on Charlie’s new house was defective and he complained about it.
Published 31/07/2023 Last updated 14/07/2025
Landlord complains about a policy he was sold and couldn’t use
Decisions and case studies / Case studies
Anthony, a landlord, bought a home emergency policy to cover his rental property. But he wasn’t eligible to use it and complained to us about this.
Published 31/07/2023 Last updated 14/07/2025
