1858 results
Filter by
Income protection insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we resolve income protection insurance complaints.
Published 19/03/2019 Last updated 08/12/2025
A borrower tells us she was provided with a loan she couldn't afford
Decisions and case studies / Case studies
Sally had taken out a loan and repaid it over 36 months. But she found the repayments difficult to keep up with. She came to us to investigate as she felt it was unaffordable.
Published 08/07/2019 Last updated 09/12/2025
Harry complained a firm didn't close his trading account to help him stop gambling
Decisions and case studies / Case studies
A consumer asked a business to close his trading account to stop him dealing online. But he was disappointed with what the business did next, so came to us.
Published 30/05/2023 Last updated 09/12/2025
Tim is unhappy about his logbook loans, which he feels were unaffordable
Decisions and case studies / Case studies
Tim got in touch with us about a series of logbook loans which he said were unaffordable.
Published 23/09/2021 Last updated 09/12/2025
A customer was called by someone pretending to be his telephone provider
Decisions and case studies / Case studies
Tom received a call from someone pretending to work for his telephone provider saying he was due a refund. He gave over his card details so he could receive the payment.
Published 10/06/2019 Last updated 09/12/2025
Compensation awarded when bank fails to fully explain investment options
Decisions and case studies / Case studies
The customer was disappointed with her interest on savings, so changed to a capital protected structured product following guidance from an adviser. We looked at what happened next.
Published 08/02/2021 Last updated 09/12/2025
Landlord complains about a policy he was sold and couldn’t use
Decisions and case studies / Case studies
Anthony, a landlord, bought a home emergency policy to cover his rental property. But he wasn’t eligible to use it and complained to us about this.
Published 31/07/2023 Last updated 09/12/2025
Petra faces significant loss after high-risk pension investment advice
Decisions and case studies / Case studies
Petra complained about advice given to her by a regulated independent financial adviser to switch her personal pension plan to a self-invested personal pension (SIPP) and invest in high-risk unregulated collective investment schemes (UCIS).
Published 05/09/2022 Last updated 05/12/2025
Customer complains about unsatisfactory roof blinds
Decisions and case studies / Case studies
Rosie got in touch with us when the roof blinds she ordered were not fit for purpose, and the business wouldn’t give her a refund.
Published 20/08/2019 Last updated 09/12/2025
Consumer complains about a pricing mistake made on their insurance policy
Decisions and case studies / Case studies
Hassan contacted us after noticing a price increase on his motor insurance policy.
Published 16/12/2021 Last updated 09/12/2025
