Browse our case studies to find out more about who we've helped, and what we've done.
A customer doesn’t account for increases in the value of gold
We looked into Mohammed's complaint after his wife's bracelet went missing and his insurer wouldn't pay the amount he thought he should get.
Consumer questions loss adjuster's valuation after fire
When Bryan's home was damaged by an electrical fire, he got in touch with us as he felt the loss adjuster's valuation was wrong.
Couple complain about their contents insurance after expected payment is reduced
After a neighbour’s burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.
Insurer doesn't give enough information on using online valuation calculator
Janina got in touch with us when her insurer wouldn't pay on her claim. This was after she had taken their advice on using an online valuation calculator.
An insurer cancels a customer's policy when it finds that stolen items were underinsured
We investigated Fiona and Eleanor's complaint when insurers refused to pay because of underinsuring.
Funding for independent report found to be insurer’s, not claimant’s, responsibility
We looked into Paula's complaint that her insurers wouldn't cover the legal costs for a claim she was making.
A claim is unfairly declined due to lack of information in a careless driving case
Andrew contacted us when his insurer wouldn't cover his claim as they said he needed to prove reasonable prospects of success.
Man bitten by a dog while on holiday struggles to make legal expenses claim
When Anthony was bitten by a dog abroad, his insurer’s solicitors said that the cost of the case would exceed any amount awarded. He contacted us to make sure a fair decision was being made.