Browse our case studies to find out more about who we've helped, and what we've done.
My lender has said it'll take my car, because I can't afford to repay my logbook loan
Renee had her car taken away by her lender when she fell behind with a payment on her logbook loan.
Retired couple sold lifetime mortgage when there were cheaper ways to increase income
Robert and Sarah agreed to out a lifetime mortgage of £100,000 on the advice of a financial adviser. When Sarah wanted to sell the house, she felt they should never have been sold a lifetime mortgage.
Damage to laminate flooring not covered by Karim's contents insurance
Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.
Claim about cracking in a garage rejected due to questions about the definition of 'sudden'
Reggie found cracking in his garage and wanted to claim on his accidental damage insurance - but his insurer decline to pay. This was based on their definition of 'sudden' damage. He asked us to look into his claim to make sure their decision was right.
Insurer unfairly points to policy exclusion for damaged jewellery
Whilst he was doing some washing up, Pietro damaged a ring he was wearing. When he tried to claim, his insurer said that the damage was from wear and tear. Pietro asked us to step in and help.
Accidental paint damage claim deemed ‘foreseeable’ by insurer
Hazel was doing some decorating when she managed to spill paint on her carpet. When she tried to claim for accidental damage, her insurer said that the damage was foreseeable so turned down her claim. .
Was a work pension dispute covered?
Roger came to us to investigate when his claim for legal expenses was turned down whilst he was pursuing a dispute about his work pension.
Employee seeking legal support for employment tribunal has claim rejected
Toby was in a dispute with his employer, and after starting tribunal proceedings, tried to claim for his legal expenses. But his insurer refused to pay.