Case studies

Alan felt he had been mis-sold an investment. We agreed that the business had not correctly assessed his risk appetite.

Investments Bonds

Julian and Francoise believed the whole-of-life policy they had been sold did not match their needs. After reviewing their circumstances we agreed.

Whole of life assurance Life Assurance Insurance

Carlos was told he'd have to pay an increased premium or reduce the life cover provided. We found the business hadn't made it clear that could happen when it sold the policy.

Whole of life assurance Life Assurance Insurance

Our investigation found that the business had notified the customer, but due to having an old address, she didn’t receive the letter. She also claimed she was unaware of plan reviews, but the evidence suggested otherwise.

Whole of life assurance Life Assurance Insurance

A customer complained that she’d lost out because the trading company didn’t give her the information they should have when a corporate action took place. We investigated.

Investments Stock Broking

Christopher complained that delays in transfer his share dealing and ISA accounts prevented him selling shares when he wished causing him a loss.

Investments ISAs

Aneeqa was struggling to cover some of her bills, so she decided to take out a small loan. She searched online and found a website that offered a loan within two hours.

Consumer Credit Stock Broking

When Ian needed a loan, he applied through a credit-broking website. He hadn’t heard anything after 3 days, so he checked his bank account and found £79 had been taken out.

Consumer Credit

Brendan came home from a fortnight’s holiday and found water damage in his ground-floor living room. The carpet was soaking wet and the walls were damp and stained. But his insurer said the circumstances weren't covered in his policy.

Insurance