It’s a review of everything we’ve done over the past year to help make our workplace more equal, diverse and inclusive – and what we need to do to improve.

A strong commitment to equality, diversity and inclusion is important for us, as it broadens our perspective and helps us understand and serve our customers.

Latest news

Ombudsman News 168

28 January 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, some of the topics covered in our recently published blogs, and our online guidance about insurance pricing and renewal.

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Financial regulatory family strengthen Wider Implications Framework

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

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Financial Ombudsman: Insurance checks needed for e-scooters

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

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