It’s a review of everything we’ve done over the past year to help make our workplace more equal, diverse and inclusive – and what we need to do to improve.

A strong commitment to equality, diversity and inclusion is important for us, as it broadens our perspective and helps us understand and serve our customers.

Latest news

Ombudsman News 155

19 November 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 Insights

Read more