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Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

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Ombudsman News 167

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

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Ombudsman News 160

6 May 2021

Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.

Economic abuse Strategic plans and budget

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Ombudsman News 159

31 March 2021

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

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Ombudsman News 157

25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Covid-19 Fraud and scams Strategic plans and budget

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Ombudsman News 156

17 December 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.

Annual review Strategic plans and budget Consultations and responses

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Ombudsman News issue 151

14 April 2020

Our latest edition of Ombudsman News includes resources we’ve brought together to address complaints arising from the Covid-19 pandemic, and more.

Covid-19 H2 data Strategic plans and budget

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.