Businesses must step up support for people in debt
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
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Financial Ombudsman Service outlines top tips to avoid common pension complaints
11 September 2024
The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.
Ombudsman News 194
5 September 2024
Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.
Fraud and scam complaints hit highest ever level
4 September 2024
Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.
Buildings insurance complaints hit a 10-year high
29 August 2024
Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to us within the first quarter of this financial year – the highest number of complaints within a three-month period.
New data reveals 70% jump in financial complaints
29 August 2024
Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.
Abby Thomas speaks at FCA event: The Consumer Duty – one year on
31 July 2024
Chief Executive and Chief Ombudsman, Abby Thomas, has delivered a keynote speech today to mark the anniversary of the Consumer Duty.
Ombudsman News 193
18 July 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.
Travel insurance complaints at their highest levels since the pandemic
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
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