Update: Information for Amigo customers
26 May 2022
Information for Amigo customers on complaints made to the Financial Ombudsman.
See our media centre for press office contact details, or sign up to Ombudsman News, our regular newsletter for people interested in financial complaints, and how to settle or prevent them.
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Financial Ombudsman Service secures up to £22 million in redress for consumers
24 May 2022
Outcomes code initiative that asked businesses to resolve complaints more quickly resulted in 6,800 cases being settled.
Complaints about PayPal
20 May 2022
PayPal (Europe) S.ar.l. et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.
We’ve published our complaints data from the second half of 2021
13 April 2022
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
Making a complaint about the British Steel Pension Scheme
31 March 2022
The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.
Ombudsman News 170
31 March 2022
Welcome to the latest edition of Ombudsman News. In this edition we share a summary of what’s covered in our recently published plans and budget for the year ahead, outline changes to our award limits from next month and share links to our online guidance for consumers about storm damage complaints.
Financial Ombudsman Service publishes its plans and budget for 2022/23
30 March 2022
The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.
We’re updating our complaint form and privacy notice
28 March 2022
We will be making a number of changes to our complaint form. The changes come into effect from 1 April 2022. Financial businesses, complaints management companies and consumer organisations who keep copies of our form on file should update their records from 1 April when it will be available on our website.
Increase to our award limits
18 March 2022
The Financial Conduct Authority (FCA) has confirmed the increase to our award limits.
