News

23 February 2022

The Financial Ombudsman Service has today published its quarterly data in relation to financial products today – this covers the period October 2021 - December 2021.

Press release Q3 data Packaged Bank Accounts

28 January 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, some of the topics covered in our recently published blogs, and our online guidance about insurance pricing and renewal.

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

15 December 2021

Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

1 December 2021

Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release