Financial Ombudsman Service helps customers with insurance pricing complaints
20 July 2022
Complaints down but customers continue to report changes to premiums may be unfair.
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Financial Ombudsman Service appoints Deputy Chief Ombudsman and Chief Operating Officer
18 July 2022
The Financial Ombudsman is announcing the appointments of James Dipple-Johnstone to the role of Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer.
Ombudsman News 172
29 June 2022
Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper we published earlier this month about possible changes to our future funding model.
Financial Ombudsman Service publishes annual complaints data 2021/22
28 June 2022
The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.
Financial Ombudsman Service publishes a Discussion Paper on its future funding model
14 June 2022
The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.
Financial Ombudsman Service announces new Chief Executive and Chief Ombudsman
8 June 2022
Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.
Ombudsman News 171
31 May 2022
Welcome to the latest edition of Ombudsman News. In this edition we share our strategic measures update which outlines our performance in 2021/22 and the results from our temporary outcome codes initiative. We also highlight our online resource about our approach to vehicle breakdown cover complaints.
Update: Information for Amigo customers
26 May 2022
Information for Amigo customers on complaints made to the Financial Ombudsman.
Financial Ombudsman Service secures up to £22 million in redress for consumers
24 May 2022
Outcomes code initiative that asked businesses to resolve complaints more quickly resulted in 6,800 cases being settled.