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Consumer is unhappy about transfer of her pension fund
Decisions and case studies / Case studies
Juhi came to us when she found that she was paying higher charges into the new pension type she'd been advised to transfer her pension into, and didn't think she'd been given the right advice.
Published 27/09/2019 Last updated 14/07/2025
Unhappy consumer because of advice to change pension type
Decisions and case studies / Case studies
Amir got in touch with us when an independent financial adviser told him to transfer his pension fund to another type but didn't think that the advice he was given was right.
Published 27/09/2019 Last updated 14/07/2025
Consumer complains investment funds within a personal pension plan represented too high a risk
Decisions and case studies / Case studies
Roger came to us because he felt that the advice he was given about his personal pension plan didn't produce the results they should have.
Published 27/09/2019 Last updated 14/07/2025
Consumer complains that a business' delay in processing paperwork caused her annuity to start late
Decisions and case studies / Case studies
Wendy got in touch with us when the annuity she'd taken out started later than she intended because of a delay in paperwork being submitted to the annuity provider.
Published 27/09/2019 Last updated 14/07/2025
Financial Ombudsman Service receives more than 4,800 new cases from businesses
News
The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.
Published 16/12/2024 Last updated 16/12/2024
Financial Ombudsman Service appoints Chief Operating Officer
News
The Financial Ombudsman Service has announced the appointment of Marc Harris as Chief Operating Officer.
Published 08/01/2025 Last updated 08/01/2025
Consumers in Scotland lodge over 1,300 fraud and scam complaints
News
Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.
Published 03/02/2025 Last updated 03/02/2025
A consumer says that she wasn’t aware that the finance agreement had a mileage cap
Decisions and case studies / Case studies
When Claire returned the car at the end of her finance agreement, she was sent an invoice from the finance provider to pay additional charges for exceeding the mileage limit. Claire asked us to investigate her complaint because she wasn't aware of the mileage cap and felt she had been treated unfairly.
Published 05/11/2019 Last updated 14/07/2025
Consumers in the North West lodge nearly 3,000 fraud and scam complaints
News
Fraud and scam complaints from people living in the North West of England have increased by a third year-on-year.
Published 03/02/2025 Last updated 03/02/2025
Londoners lodge almost 7,000 fraud and scam complaints
News
Fraud and scam complaints from people living in London have increased by a third year-on-year.
Published 03/02/2025 Last updated 03/02/2025
