1854 results
Filter by
Baroness Manzoor announces she is stepping down after completing two terms
News
Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.
Published 10/02/2025 Last updated 10/02/2025
Financial Ombudsman Service receives 40% more cases when compared to the same time last year
News
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
Published 04/03/2025 Last updated 04/03/2025
Misunderstanding of Debt Arrangement Scheme could be causing stress for consumers in Scotland
News
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.
Published 24/03/2025 Last updated 24/03/2025
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
News
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Published 01/04/2025 Last updated 01/04/2025
Consumer wants compensation when his local bank branch was closed
Decisions and case studies / Case studies
Dan came to us with his complaint as he had to travel to another branch of his bank when his local one was closed, and he didn't think the bank had done enough.
Published 12/10/2021 Last updated 14/07/2025
Financial Ombudsman Service celebrates raising more than £30,000 for baby loss charity
News
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.
Published 22/05/2025 Last updated 22/05/2025
A consumer complains after a debt collector repeatedly contacts him over mistaken debt
Decisions and case studies / Case studies
Charlie had been dealing with a debt collector repeatedly contacting him about a debt he supposedly owned, even though they hadn't proven it. Even though he said he didn't owe the debt, they then started legal action, so he got in touch with us.
Published 12/10/2021 Last updated 14/07/2025
Consumer complains about a loan company irresponsibly lending
Decisions and case studies / Case studies
Josephine came to us after a loan company lent to her, but she struggled to pay it back. She felt the company had been irresponsible because their checks should have shown that she was a vulnerable customer and would have difficulty paying the loan back.
Published 12/10/2021 Last updated 14/07/2025
Consumer complains after mortgage lender makes mistakes in correspondence
Decisions and case studies / Case studies
George got in touch after asking his mortgage lender for a payment holiday, and noticed that the lender had spelt his name wrong in some of their correspondence to him.
Published 12/10/2021 Last updated 14/07/2025
Consumer complains about how insurer takes payment for contents insurance
Decisions and case studies / Case studies
Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.
Published 12/10/2021 Last updated 14/07/2025
