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Insurer rejects a claim for medical expenses saying the illness was caused by alcohol
Decisions and case studies / Case studies
We look at Tom's complaint after his claim for medical expenses incurred on holiday was turned down by his insurer.
Published 22/06/2019 Last updated 14/07/2025
Ombudsman News 191
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.
Published 28/05/2024 Last updated 28/05/2024
Financial Ombudsman Service announces new charity partnership with Sands
News
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
Published 30/05/2024 Last updated 30/05/2024
Banking complaints hit a 10-year high
News
Complaints about the banking sector are at their highest level in at least a decade.
Published 12/07/2024 Last updated 12/07/2024
Ombudsman News 193
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.
Published 18/07/2024 Last updated 18/07/2024
New data reveals 70% jump in financial complaints
News
Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.
Published 29/08/2024 Last updated 29/08/2024
Ombudsman News 194
News
Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.
Published 05/09/2024 Last updated 05/09/2024
Consumer complains that policy should pay out for similar condition even if not listed
Decisions and case studies / Case studies
We took a look at Lori's complaint when her insurer wouldn't pay out on her policy because her exact condition wasn't listed.
Published 16/07/2019 Last updated 14/07/2025
Customer is unhappy with her kitchen worktops
Decisions and case studies / Case studies
Isabel got in touch when the worktops for her new kitchen arrived in bad condition and her claim to the credit provider was rejected.
Published 20/08/2019 Last updated 14/07/2025
Financial Ombudsman Service and FCA move to modernise redress system
News
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
Published 15/11/2024 Last updated 15/11/2024
