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Complaints about pre-paid funeral plans 

For businesses / Complaints we deal with / Other complaints

From 29 July 2022, funeral plan providers must be regulated by the FCA to sell and administer plans. Find out how we can help if you are dealing with a complaint about pre-paid funeral plans.

Published 12/04/2022    Last updated 16/02/2023

CoPilot privacy notice 

Privacy notice

Find out how we use CoPilot to enhance staff productivity and efficiency.

Published 15/09/2025    Last updated 15/09/2025

Data and insight 

We regularly publish information and insight about the complaints we see. We share our insight to help people who are interested in financial complaints and how to settle them, understand our approach and learn from the cases we’ve resolved.

Published 13/02/2019    Last updated 26/03/2026

Cymraeg 

Ar y dudalen hon fe welwch wybodaeth allweddol am Financial Ombudsman Service, y cwynion y gallwn edrych arnynt a sut y gallwch chi wneud cwyn.

Published 13/02/2019    Last updated 16/06/2022

Strategic plans and budget 

Who we are / Governance and funding

Download our strategic plans and budget for this financial year, as well as reports from previous years.

Published 04/03/2019    Last updated 01/04/2026

Payday loans 

For businesses / Complaints we deal with / Consumer credit

Information for financial businesses about the complaints we see about payday lending and how we handle them.

Published 21/06/2019    Last updated 08/12/2025

Man bitten by a dog while on holiday struggles to make legal expenses claim 

Decisions and case studies / Case studies

When Anthony was bitten by a dog abroad, his insurer’s solicitors said the cost of the case would exceed any amount awarded. He contacted us to make sure a fair decision was being made.

Published 07/03/2019    Last updated 11/07/2025

Equity release 

For consumers / Complaints we can help with / Mortgages

How we can help if you have a complaint about equity release

Published 07/03/2019    Last updated 22/08/2023

Equity release 

For businesses / Complaints we deal with / Mortgages

Do you deal with consumer complaints about equity release, including lifetime mortgages?

Published 07/03/2019    Last updated 26/03/2025

What are the relevant considerations in deciding PPI sales-complaints? 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

In considering complaints, we take into account the relevant regulatory, legal and other standards of the time of the sale.

Published 27/05/2019    Last updated 26/01/2021