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Complaints about credit, loans or debt
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about credit and debt and how we can help if you have a complaint about your lender.
Published 14/03/2025 Last updated 14/03/2025
Subsidence occurred before policy came into force – insurer denies liability
Decisions and case studies / Case studies
Kevin complained to us when his insurer rejected his claim for subsidence damage.
Published 04/06/2019 Last updated 11/07/2025
FCA, FSCS and Financial Ombudsman Service publish joint statement on German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG”
News
A number of companies in the overseas investment scheme, German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG” have recently entered preliminary bankruptcy proceedings in Germany.
Published 08/10/2020 Last updated 27/01/2021
Half-yearly complaints data: H1 2024
Data and insight / Our insight
Our data on the number of complaints received about individual financial businesses between January and June 2024.
Published 26/02/2025 Last updated 26/02/2025
Uneven concrete flooring – subsidence or poor construction?
Decisions and case studies / Case studies
An insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed. When further problems came to light, we helped to work out who was responsible.
Published 15/07/2019 Last updated 14/07/2025
Insurer accepts liability 50/50
Decisions and case studies / Case studies
Mike complained to us when he was involved in a road accident and his insurer accepted an equal split of liability.
Published 31/05/2019 Last updated 11/07/2025
Annual complaints data and insight 2022/23
Data and insight / Our insight
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
Published 27/02/2025 Last updated 27/02/2025
Ombudsman News 155
News
Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.
Published 19/11/2020 Last updated 27/01/2021
Annual complaints data and insight 2023/24
Data and insight / Our insight
Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.
Published 26/02/2025 Last updated 15/05/2025
Consultation opens on our strategic plans and budget for 2021/22
News
Today we’ve published a public consultation on our proposed plans and budget for 2021/22.
Published 16/12/2020 Last updated 27/01/2021
