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We're in the National Centre for Diversity’s top 100 champions of equality, diversity and inclusion...
News
The Financial Ombudsman Service has been named by the National Centre for Diversity in its annual index for 2019 as one of the top 100 champions of equality, diversity and inclusion.
Published 15/02/2019 Last updated 27/01/2021
Workplace pensions
For businesses / Complaints we deal with / Pensions and annuities
Information for financial businesses about our approach to complaints about advice and administrative errors relating to workplace pensions.
Published 23/10/2019 Last updated 05/12/2025
Our people: Diversity, inclusion and wellbeing report 2019
Who we are / Our values
Our 2019 publication looks at our leadership and learning and includes an interactive diversity data snapshot.
Published 31/01/2020 Last updated 24/02/2022
Storm damage
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help with complaints about home or buildings insurance claims following storm damage.
Published 22/03/2022 Last updated 25/03/2022
Insurer accepts liability 50/50
Decisions and case studies / Case studies
Mike complained to us when he was involved in a road accident and his insurer accepted an equal split of liability.
Published 31/05/2019 Last updated 11/07/2025
Annual complaints data and insight 2022/23
Data and insight / Our insight
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
Published 27/02/2025 Last updated 27/02/2025
Ombudsman News 155
News
Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.
Published 19/11/2020 Last updated 27/01/2021
Annual complaints data and insight 2023/24
Data and insight / Our insight
Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.
Published 26/02/2025 Last updated 15/05/2025
Consultation opens on our strategic plans and budget for 2021/22
News
Today we’ve published a public consultation on our proposed plans and budget for 2021/22.
Published 16/12/2020 Last updated 27/01/2021
Update: Information for Amigo customers
News
Information for Amigo customers on complaints made to the Financial Ombudsman.
Published 02/07/2021 Last updated 26/05/2022