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Update: Information for Amigo customers
News
Information for Amigo customers on complaints made to the Financial Ombudsman.
Published 02/07/2021 Last updated 26/05/2022
Consumer questions third party driver's injury claim
Decisions and case studies / Case studies
Fran was suspicious of the injury claim made by a third party. We found the insurer had taken reasonable steps to assess that claim.
Published 31/05/2019 Last updated 11/07/2025
Caroline Wayman speaks at ABI annual conference 2021
News
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
Published 24/02/2021 Last updated 20/03/2021
'Adventurous' risk grade inaccurate
Decisions and case studies / Case studies
Alan felt he had been mis-sold an investment. We agreed that the business had not correctly assessed his risk appetite.
Published 04/06/2019 Last updated 11/07/2025
We’ve published our latest complaints data about products and individual businesses
News
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
Published 02/03/2021 Last updated 02/03/2021
Misunderstanding of trade quote led to consumer owing £2,500 to trading company
Decisions and case studies / Case studies
Frank got in touch with us because he felt the spread-betting firm he used didn't explain things properly to him.
Published 15/07/2019 Last updated 11/07/2025
Our diversity, inclusion and wellbeing report 2020
News
We’ve published our diversity, inclusion and wellbeing report 2020.
Published 12/03/2021 Last updated 12/03/2021
Customer surprised to be unable to withdraw funds
Decisions and case studies / Case studies
A customer brought her complaint to us after the business told her she couldn’t withdraw funds. We investigated to find out whether it was made clear that the fund was subject to a deferral period.
Published 04/06/2019 Last updated 11/07/2025
Ombudsman News 159
News
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
Published 31/03/2021 Last updated 16/02/2023
Ombudsman News 160
News
Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.
Published 06/05/2021 Last updated 06/05/2021
