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A consumer is coerced into being a loan guarantor by a family member
Decisions and case studies / Case studies
Nadia was forced into being a guarantor on a loan by a relative, but when she told the lenders, they didn't help her. So she came to us for help.
Published 29/04/2021 Last updated 09/12/2025
Storm damage
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about what to do when a customer is unhappy about a storm damage claim.
Published 07/03/2019 Last updated 18/12/2025
Smaller business workshop
News
We run free, practical workshops for smaller businesses whose customers rarely complain to the ombudsman.
Published 01/06/2019 Last updated 27/01/2021
Life at the Financial Ombudsman
Who we are / Join us – careers at the Financial Ombudsman
Find out what life at the Financial Ombudsman Service is like.
Published 03/06/2020 Last updated 04/07/2025
How we categorise data
Data and insight
This page explains the taxonomy we use to categorise cases and the data we publish.
Published 24/08/2020 Last updated 12/07/2024
Mortgage interest rates
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about mortgage interest rates for mortgage providers, lenders, brokers, advisers or other financial businesses?
Published 01/02/2024 Last updated 26/03/2025
Previous complaints data
Data and insight
On this page, you can find our complaints data from 2014/15 to 2020/21.
Published 27/11/2024 Last updated 26/02/2025
Insurance pricing and renewals
For businesses / Complaints we deal with / Insurance
Information for financial businesses on handling and resolving complaints about insurance pricing and renewals.
Published 16/12/2021 Last updated 03/07/2023
Bank said victim of text message scam was grossly negligent and won't refund lost money
Decisions and case studies / Case studies
Brian contacted us after his bank refused to refund him £7,000 stolen from his account in a text message scam.
Published 05/04/2019 Last updated 11/07/2025
CashEuroNet (QuickQuid)
News
We understand that CashEuroNet, which includes the QuickQuid trading name, is in administration.
Published 25/10/2019 Last updated 27/01/2021
