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The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
Published 14/02/2019 Last updated 11/12/2025
We’ve published our complaints data about individual businesses
News
Today we’ve published data showing how many complaints we received about individual businesses between January to June 2019.
Published 11/09/2019 Last updated 27/01/2021
Common myths about 'Section 75'
Data and insight / Our insight
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works.
Published 24/10/2024 Last updated 24/10/2024
Information for customers of Berkeley Burke SIPP Administration Limited
News
We are aware of the recently announced news that Berkeley Burke SIPP Administration (BBSAL) has gone into administration.
Published 18/09/2019 Last updated 27/01/2021
Beware ‘ghost broker’ scams this Halloween
Data and insight / Our insight
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals.
Published 31/10/2024 Last updated 31/10/2024
Critical illness too narrowly defined by insurer
Decisions and case studies / Case studies
Helen came to us when her insurer wouldn't pay out on her claim because her heart condition didn't exactly match their definition.
Published 16/07/2023 Last updated 11/07/2025
Motor finance complaints workshop
News
A workshop on motor finance complaints run by senior case handlers from the Financial Ombudsman Service.
Published 07/10/2019 Last updated 27/01/2021
Affordability complaints workshop
News
A workshop on complaints about affordability in consumer credit run by senior case handlers from the Financial Ombudsman Service.
Published 07/10/2019 Last updated 27/01/2021
IFA roundtable discussion - Cambridge
News
This event is part of a series of conversations we’ve been having with small groups of financial advisers across the country.
Published 22/10/2019 Last updated 27/01/2021
Small business workshop - Liverpool
News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service
Published 29/11/2019 Last updated 27/01/2021
