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Our plans and budget for 2020/21
News
We’ve published our plans and budget for the next financial year.
Published 08/04/2020 Last updated 27/01/2021
Avoiding scams and fraud: help from the ombudsman
News
The Financial Ombudsman Service has published details about protecting your personal information and what to do if you have a complaint about a fraud or scam.
Published 15/04/2020 Last updated 27/01/2021
Quarterly complaints data: Q2 2022/23
Data and insight / Our insight
Our complaints data on financial products and services between July and September 2022.
Published 27/11/2024 Last updated 09/01/2025
Consumer doesn’t disclose pet’s pre-existing medical condition
Decisions and case studies / Case studies
When Rita tried to claim on her insurance when her dog became sick, her insurer rejected the claim, saying that it was a pre-existing condition. So she asked us to look at the case.
Published 30/05/2019 Last updated 11/07/2025
Ombudsman News issue 152
News
You can read our annual complaints data and insight, as well as our strategy for the next five years.
Published 05/06/2020 Last updated 25/05/2021
Half-yearly complaints data: H2 2022
Data and insight / Our insight
Our data on the number of complaints received about individual financial businesses between July and December 2022.
Published 26/02/2025 Last updated 26/02/2025
How our new digital portal will help our business customers
Data and insight / Our insight
As Business Connect is launched, our Director of Transformation, Michele Boyer-Chammard explains how it will benefit financial businesses.
Published 23/01/2025 Last updated 24/01/2025
Problems with travel insurance?
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about travel insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Published 14/03/2025 Last updated 14/03/2025
Problems with insurance for your home and belongings?
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about insurance that covers your home, contents or gadget insurance. We share our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Published 21/03/2025 Last updated 21/03/2025
We’ve published our latest complaints data about individual businesses
News
Today we’ve published data showing how many complaints we received about individual businesses between January and June 2020.
Published 30/09/2020 Last updated 27/01/2021
