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Investments
For consumers / Complaints we can help with
Find out how we can help you with a complaint about an investment.
Published 15/03/2019 Last updated 21/01/2026
Credit and borrowing money
For consumers / Complaints we can help with
How we can help if things go wrong when you borrow money.
Published 11/03/2019 Last updated 21/01/2026
Customer advisers – what you need to know
For consumers / How to complain
Do you work for a charity or consumer group, advising customers who are unhappy with something a financial business has done?
Published 14/01/2025 Last updated 26/01/2026
How to complain
For consumers
Find out how to bring your complaint to us, and how we can help.
Published 13/02/2019 Last updated 03/02/2026
Regular payments
For consumers / Complaints we can help with / Banking and payments
Are you unhappy about a regular payment, standing order or direct debit?
Published 10/12/2025 Last updated 19/12/2025
Quarterly complaints data: Q2 2021/22
Data and insight / Our insight
The data on this page covers July to September 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 15/01/2026
Sending money abroad
For consumers / Complaints we can help with / Banking and payments
Do you have a complaint about what happened when you sent money abroad using an international money transfer?
Published 10/12/2025 Last updated 10/12/2025
Relative raises concerns over Mazen and Anisa’s lifetime mortgage
Decisions and case studies / Case studies
Ayesha questioned whether her aunt and uncle, Anisa and Mazen, should have been sold a lifetime mortgage to raise funds.
Published 07/03/2019 Last updated 16/01/2026
Chantelle transferred money to a fake landlord
Decisions and case studies / Case studies
Chantelle was searching for a studio flat using a free classified advert website. She found a flat that she liked and contacted the person she thought was the landlord.
Published 10/06/2019 Last updated 16/01/2026
George missed complaint deadline about early repayment charge
Decisions and case studies / Case studies
George sent us a complaint about his mortgage lender after the time limit had expired. He’d found the lender’s response letter intimidating.
Published 17/01/2022 Last updated 16/01/2026
