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Mis-matched repairs after caravan damage
Decisions and case studies / Case studies
Laura contacted us when her insurer said they couldn’t find matching units to repair her damaged caravan.
Published 05/04/2019 Last updated 11/07/2025
Consultation opens on our strategic plans and budget for 2020/2021
News
Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
Published 16/12/2019 Last updated 27/01/2021
A customer notices cash withdrawals she doesn't recognise
Decisions and case studies / Case studies
When Jacinda noticed two large withdrawals on her monthly statement, she called her bank to report them as fraudulent.
Published 05/04/2019 Last updated 11/07/2025
Financial Ombudsman Service named as top employer in Stonewall's Top 100 for 2020
News
The Financial Ombudsman Service has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020.
Published 30/01/2020 Last updated 27/01/2021
Insight summary: complaints resulting from Covid-19 and the impact on consumers and SMEs
Data and insight / Our insight
Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.
Published 27/11/2024 Last updated 27/11/2024
Fraudsters convince a customer to move his money into a ‘safe’ account
Decisions and case studies / Case studies
After giving his card details to a fraudster posing as his telecoms provider, Terry called his bank to cancel his card. Soon after he received a second fraudulent call, this time persuading him he needed to transfer his money to a ‘safe’ bank account.
Published 05/04/2019 Last updated 11/07/2025
Financial advice roundtable discussion
News
This is part of a series of conversations we’ve been having with small groups of financial advisers across the country.
Published 18/02/2020 Last updated 27/01/2021
Quarterly complaints data: Q3 2022/23
Data and insight / Our insight
The data on this page covers October to December 2022 (Q3 2022/23).
Published 27/11/2024 Last updated 27/11/2024
Information for consumers and businesses about financial services complaints caused or affected by coronavirus
News
Coronavirus, or covid-19, is affecting holidays, travel plans and events.
Published 05/03/2020 Last updated 27/01/2021
Quarterly complaints data: Q1 2021/22
Data and insight / Our insight
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 09/01/2025
