1891 results
Filter by
A consumer is coerced into being a loan guarantor by a family member
Decisions and case studies / Case studies
Nadia was forced into being a guarantor on a loan by a relative, but when she told the lenders, they didn't help her. So she came to us for help.
Published 29/04/2021 Last updated 09/12/2025
A consumer complains about a loan her ex-husband took out in her name
Decisions and case studies / Case studies
Catherine's bank wouldn't release her from a debt, which her husband had taken out using her identity. She got in touch to see if we could help resolve it.
Published 29/04/2021 Last updated 14/07/2025
Reena’s medical treatment was delayed due to Covid-19
Decisions and case studies / Case studies
Reena was unhappy that her insurer wouldn’t refund her premiums when her medical treatment was delayed due to Covid-19. We established that the insurer had offered an alternative treatment – at a time when its facilities were being used by the NHS. We decided the insurer had acted fairly.
Published 24/05/2021 Last updated 14/07/2025
Tomasz’s insurer declined his income protection claim – saying he’d misrepresented his medical history
Decisions and case studies / Case studies
Tomasz’s insurer declined his income protection claim and cancelled his policy, telling him he’d misrepresented his medical history. We found he hadn’t given the insurer the information it had asked for – and that it wouldn’t have covered him if he had.
Published 24/05/2021 Last updated 14/07/2025
Geraldine is suspicious of spread betting platform
Decisions and case studies / Case studies
Geraldine thought the platform had set her up to fail and made money from referrals from a workshop that taught poor trading strategies.
Published 24/05/2021 Last updated 17/03/2026
Tim is unhappy about his logbook loans, which he feels were unaffordable
Decisions and case studies / Case studies
Tim got in touch with us about a series of logbook loans which he said were unaffordable.
Published 23/09/2021 Last updated 09/12/2025
Emma contacted us about the distress she experienced, when she couldn’t pay a logbook loan which she said was unaffordable
Decisions and case studies / Case studies
Emma brought a complaint to us about her lender, when they refused her request to be compensated for the distress she felt she'd experienced.
Published 23/09/2021 Last updated 14/07/2025
Consumer brings complaint after a business mistakenly transfers her pension funds
Decisions and case studies / Case studies
Carol contacted us after a business had mistakenly transferred her pension funds.
Published 12/10/2021 Last updated 14/07/2025
Couple complains after their insurer took too long to repair damages caused by a leak in their kitchen
Decisions and case studies / Case studies
Aftab and Naima were advised by their insurer it would take two months to repair damages caused by a leak in their kitchen. Their insurer arranged temporary accommodation while the repairs were carried out. After it took over a year, Aftab and Naima discovered it had caused more problems.
Published 13/10/2021 Last updated 14/07/2025
Consumer complains about poor repairs carried out under a credit repair agreement
Decisions and case studies / Case studies
John’s broker referred him to an Accident Management Company (AMC) to repair the damages on his family car. He wasn’t happy with the repairs and that he was referred to an AMC.
Published 27/06/2023 Last updated 11/07/2025