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Unregulated collective investment schemes 

For businesses / Complaints we deal with / Investments

Do you handle customer complaints about unregulated collective investment schemes (UCIS)?

Published 05/09/2022    Last updated 05/12/2025

Credit hire and credit repair: non-fault claims 

For businesses / Complaints we deal with / Insurance / Motor insurance

Information for financial businesses about how we can help with complaints about credit hire and credit repair: non-fault claims.

Published 27/06/2023    Last updated 27/06/2023

Complaints about discrimination 

For businesses / Complaints we deal with / Other complaints

Do you deal with complaints from consumers who feel a financial firm has treated them differently because of a protected characteristic?

Published 15/05/2023    Last updated 15/04/2025

Information we need from financial businesses 

For businesses / Resolving a complaint

Find out more about the specific information we ask businesses to provide once a complaint has been referred to us by a customer.

Published 03/07/2023    Last updated 07/10/2024

Ombudsman Connect – our online portal for consumers 

For consumers

Ombudsman Connect provides an easy and secure way to stay up to date on the progress of your case with the Financial Ombudsman. This page explains what Ombudsman Connect is and how to register to use it. 

Published 30/10/2025    Last updated 07/04/2026

Who we are 

What we do, our values and the people behind our service.

Published 13/02/2019    Last updated 25/06/2024

Tax on compensation 

For consumers / What to expect

Check whether you’ll need to pay any tax on compensation you receive.

Published 17/07/2019    Last updated 27/03/2026

Gradual damage 

For businesses / Complaints we deal with / Insurance / Home and buildings insurance

Information for financial businesses about how we deal with complaints about gradual damage complaint.

Published 14/03/2019    Last updated 31/07/2023

Mortgage arrears and charges 

For businesses / Complaints we deal with / Mortgages

Information for financial businesses on handling and resolving complaints about mortgage arrears and charges.

Published 07/03/2019    Last updated 26/03/2025