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We’re consulting on a temporary proposed change to how we report the outcome of certain complaints
News
Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.
Published 04/10/2021 Last updated 04/10/2021
Ombudsman News 166
News
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.
Published 10/11/2021 Last updated 16/02/2023
The Financial Ombudsman Service launches action plan to change and improve
News
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
Published 02/12/2021 Last updated 02/12/2021
Financial Ombudsman: Insurance checks needed for e-scooters
News
The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.
Published 13/01/2022 Last updated 13/01/2022
Financial regulatory family strengthen Wider Implications Framework
News
Regulatory family announce formal agreement for collaboration on matters of common interest.
Published 25/01/2022 Last updated 13/11/2024
Increase to our award limits
News
The Financial Conduct Authority (FCA) has confirmed the increase to our award limits.
Published 18/03/2022 Last updated 21/03/2022
We’ve published our complaints data from the second half of 2021
News
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
Published 13/04/2022 Last updated 13/04/2022
Financial Ombudsman Service publishes a Discussion Paper on its future funding model
News
The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.
Published 14/06/2022 Last updated 14/06/2022
Customer complains after basement flood, because insurer will only pay for damage caused not for making the basement watertight
Decisions and case studies / Case studies
After a period of heavy rainfall, Bob and Sandra discovered that the basement of their house had suffered damage from flooding and damp. Their insurer offered to pay to repair the damage but not to make the basement watertight - so they contacted us.
Published 04/06/2019 Last updated 11/07/2025
Ombudsman News 173
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight the announcement of two new senior appointments and our newly published online guidance about complaints that involve gambling-related harm. We also share our recent blog aimed at funeral plan providers joining our jurisdiction this week.
Published 27/07/2022 Last updated 27/07/2022
