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Consumer adviser workshop
News
We run training days across the UK for people who give free advice to consumers - so we can hear about what you're seeing day-to-day and answer your questions about what we do, how we work, and how we can help.
Published 14/06/2019 Last updated 27/01/2021
Escape of water claims in unoccupied properties
Data and insight / Our insight
Following the cold snap in December 2022, our Business Support Hub saw a rise in enquiries from insurers about ‘escape of water’ claims in unoccupied properties. James Clements – Head of Operational Contact – answers the five most common questions we've been hearing about claims for such leaks.
Published 26/05/2023 Last updated 26/05/2023
Smaller business workshop
News
A free, practical afternoon workshop for smaller businesses covered by the Financial Ombudsman Service.
Published 27/06/2019 Last updated 27/01/2021
What does the Consumer Duty mean for resolving financial complaints?
Data and insight / Our insight
Abby gave a speech at the Consumer Duty Implementation Summit, organised by City & Financial Global, on 20 June 2023.
Published 28/06/2023 Last updated 28/06/2023
We've won the Working Families Best Practice Award for 'Mental Health and Wellbeing'
News
We’ve been recognised for our wide range of mental health activities and communication to de-stigmatise mental health.
Published 28/06/2019 Last updated 27/01/2021
Ceiling collapse caused by insured event, but insurer still declines claim
Decisions and case studies / Case studies
A concealed leak was to blame for the damage caused to Beatrice's kitchen, but her insurer said it wasn’t covered because of a policy exclusion.
Published 14/03/2019 Last updated 11/07/2025
How to help consumers if they have problems with goods and services
Data and insight / Our insight
From the complaints that we’ve seen, we know that consumers aren’t always aware of the rights and protection available when using plastic cards and credit.
Published 02/08/2023 Last updated 25/08/2023
Consumer refuses replacement car and claim is rejected
Decisions and case studies / Case studies
When Tarik’s car was written off, he thought he could opt for the money instead of a taking replacement car, but his GAP insurer wouldn’t meet his claim.
Published 18/03/2019 Last updated 11/07/2025
How financial businesses should work with us to resolve complaints
Data and insight / Our insight
In this blog, Deputy Chief Ombudsman, James Dipple-Johnstone, sets out why it's critical that financial firms and claims management companies (CMCs) are aware of what to do when a complaint is referred to our service – and highlights the support we provide to assist with good complaint handling.
Published 17/10/2023 Last updated 12/06/2024
Smaller business workshop - Edinburgh
News
A free, practical morning workshop for smaller businesses covered by the Financial Ombudsman Service
Published 14/08/2019 Last updated 27/01/2021
