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Smaller business workshop - Edinburgh
News
A free, practical morning workshop for smaller businesses covered by the Financial Ombudsman Service
Published 14/08/2019 Last updated 27/01/2021
Helping to find a fair cash settlement following water damage
Decisions and case studies / Case studies
When Simon made a claim for water damage, his insurer asked him to get some quotes for the repairs. But inconsistency between quotes led Simon to getting in touch with us.
Published 22/03/2019 Last updated 11/07/2025
Problems with wedding insurance?
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Published 17/10/2024 Last updated 17/10/2024
Financial advice roundtable hosted by Caroline Wayman
News
This is part of a series of conversations we’ve been having with small groups of financial advisers across the country.
Published 06/10/2020 Last updated 27/01/2021
Half-yearly complaints data: H2 2023
Data and insight / Our insight
Our data on the number of complaints received about individual financial businesses between July and December 2023.
Published 26/02/2025 Last updated 26/02/2025
Ombudsman News issue 154
News
Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.
Published 28/10/2020 Last updated 22/09/2021
Subsidence claim hampered by neighbour’s refusal to cooperate
Decisions and case studies / Case studies
The owner of a semi-detached house claimed for subsidence damage that affected the whole building including her neighbour’s. But when the owner of the other half refused to cooperate with remedial work, she called on us to find an alternative fix.
Published 08/02/2021 Last updated 11/07/2025
We’ve published our annual report and accounts 2019/20
News
We’ve published our annual report and accounts for the 2019/20 financial year today.
Published 05/11/2020 Last updated 27/01/2021
Annual complaints data and insight 2021/22
Data and insight / Our insight
Our annual complaints data is a review of our work over the course of the financial year, April 2021 to March 2022.
Published 26/02/2025 Last updated 26/02/2025
Fault claim was recorded when accident wasn’t customer’s fault
Decisions and case studies / Case studies
Hassan contacted us after his insurer made an error in his claim about the accident he was involved in.
Published 31/05/2019 Last updated 11/07/2025
