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Ombudsman News 177
News
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.
Published 19/12/2022 Last updated 17/02/2023
Information for customers of Morses Club PLC
News
We are aware that Morses Club PLC (“Morses Club”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
Published 10/01/2023 Last updated 02/06/2023
A claim is unfairly declined due to lack of information in a careless driving case
Decisions and case studies / Case studies
Andrew contacted us when his insurer wouldn't cover his claim as they said he needed to prove reasonable prospects of success.
Published 07/03/2019 Last updated 11/07/2025
Ombudsman News
Data and insight
Explore previous editions of Ombudsman News.
Published 04/06/2019 Last updated 18/07/2024
Has the financial business assessed suitability fairly?
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
Has the financial business assessed suitability fairly?
Published 27/05/2019 Last updated 26/01/2021
Unaffordable lending
For businesses / Complaints we deal with / Consumer credit
Information for financial businesses on complaints we see about unaffordable lending and how we deal with them.
Published 01/08/2019 Last updated 08/12/2025
Underinsurance in home insurance complaints
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we handle cases when the customer is underinsured.
Published 06/03/2019 Last updated 03/07/2023
Pet insurance
For businesses / Complaints we deal with / Insurance
Find out how we how we tackle complaints about pet insurance and what we consider.
Published 20/03/2019 Last updated 07/04/2026
Cheques and banker’s drafts
For businesses / Complaints we deal with / Banking and payments
Do you deal with complaints about cheques or banker’s drafts?
Published 21/06/2019 Last updated 10/12/2025
Blog: Helping small businesses with life-changing financial disputes
Data and insight / Our insight
Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.
Published 28/10/2020 Last updated 27/01/2021