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Consumer complains after payments for her credit card have been missed
Decisions and case studies / Case studies
Samaira got in touch after she'd noticed on different occasions that payments for her credit card hadn't gone out from her bank account and she'd had to get in touch herself to make sure the payments were made.
Published 12/10/2021 Last updated 14/07/2025
Consultation on compensation interest levels launched by the Financial Ombudsman Service
News
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
Published 04/06/2025 Last updated 04/06/2025
Financial Ombudsman Service receives over 305,000 complaints in 2024/25
News
Financial complaints are at their highest level in six years, according to new annual figures.
Published 02/07/2025 Last updated 08/07/2025
Consumer asks us to investigate error made with his pet insurance policy
Decisions and case studies / Case studies
Ibrahim asked us to investigate whether his insurer should pay him compensation for an administrative error it made during the renewal of his pet insurance policy.
Published 12/10/2021 Last updated 14/07/2025
Consumer gets in touch about the wait for her car to be fixed
Decisions and case studies / Case studies
Elena contacted us when repairs to her car took longer than she was told, and didn't accept the amount of compensation being offered.
Published 12/10/2021 Last updated 14/07/2025
Consumer complains insurer should honour treatment after policy is cancelled
Decisions and case studies / Case studies
Stuart contacted us after his insurer said it wouldn't pay for treatment it had originally agreed to pay for.
Published 12/10/2021 Last updated 14/07/2025
Small business complains about customer service received from bank
Decisions and case studies / Case studies
A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.
Published 12/10/2021 Last updated 14/07/2025
Consumer complains it took too long for her mortgage lender to send her mortgage balance
Decisions and case studies / Case studies
Natasha brought a complaint to us after she had to make several requests before her mortgage lender sent through her outstanding balance, and she didn't think this was fair.
Published 12/10/2021 Last updated 14/07/2025
Consumer wants compensation for inconvenience and delays in claim on car insurance
Decisions and case studies / Case studies
Farzana contacted us after facing multiple issues with her car insurer, and felt that she should get compensation for the distress caused and ongoing impact it would have.
Published 12/10/2021 Last updated 14/07/2025
Business complains after bank closes the wrong account
Decisions and case studies / Case studies
After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help.
Published 12/10/2021 Last updated 14/07/2025
