1891 results
Filter by
Braille, large print or other alternative format
Accessibility services
Find out how we can help you if you’re blind or can’t see well, or have dyslexia
Published 06/03/2019 Last updated 28/10/2025
Couple complain about their contents insurance after expected payment is reduced
Decisions and case studies / Case studies
After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.
Published 07/03/2019 Last updated 11/07/2025
Accidental paint damage claim deemed ‘foreseeable’ by insurer
Decisions and case studies / Case studies
Hazel was doing some decorating when she managed to spill paint on her carpet. When she tried to claim for accidental damage, her insurer said that the damage was foreseeable so turned down her claim.
Published 08/03/2019 Last updated 11/07/2025
Damage to laminate flooring not covered by Karim's contents insurance
Decisions and case studies / Case studies
Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.
Published 08/03/2019 Last updated 11/07/2025
Settling home insurance claims
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we resolve complaints about settlement, replacements and repairs for buildings and contents.
Published 11/03/2019 Last updated 31/07/2023
Policy excess and limits
For businesses / Complaints we deal with / Insurance / Travel insurance
Information for financial businesses about how we deal with complaints about travel insurance policy excesses and limits.
Published 15/03/2019 Last updated 16/02/2023
Current account switching services
For businesses / Complaints we deal with / Banking and payments
Do you deal with complaints from customers about the way you switched their current account?
Published 05/04/2019 Last updated 10/12/2025
Equality, diversity and inclusion report 2017
Who we are / Our values
Our first annual publication, looking at our diversity data for 2017.
Published 22/06/2019 Last updated 12/03/2021
Who we’ve helped
For consumers
We’ve helped thousands of people just like you, to resolve their financial disputes.
Published 18/05/2019 Last updated 29/12/2023
How does the ombudsman approach redress where a PPI policy has been mis-sold?
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
How does the ombudsman approach redress where a PPI policy has been mis-sold?
Published 26/05/2019 Last updated 18/12/2025