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‘Ghost brokers’ haunting the insurance market
News
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
Published 29/10/2024 Last updated 30/10/2024
Consumer complains about missing out on bonuses because of delay in opening account
Decisions and case studies / Case studies
Zosia wanted to open a Lifetime ISA, but delays meant that she missed out on a large amount of potential bonuses, so she came to us to investigate.
Published 03/09/2019 Last updated 14/07/2025
Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
News
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
Published 23/01/2025 Last updated 23/01/2025
A consumer is charged for damage at the end of a finance agreement and thinks this is unfair
Decisions and case studies / Case studies
Rosie was required to pay for additional damages to the car when her finance agreement came to an end. Rosie thought this was unfair as the damages claimed by the finance provider were barely noticeable.
Published 05/11/2019 Last updated 14/07/2025
Consumer says options not explained when she wanted to exit a hire purchase agreement early because of financial difficulties
Decisions and case studies / Case studies
Judith came to us when a change in her financial circumstances meant she needed to exit her hire purchase agreement early, and her lender's suggestion didn't seem right to her.
Published 09/04/2020 Last updated 14/07/2025
Financial Ombudsman Service to start charging professional representatives to refer cases
News
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
Published 07/02/2025 Last updated 07/02/2025
Beauty salon owner complains after her bank rejects her guarantee application
Decisions and case studies / Case studies
Elaine brought her complaint to our service after her bank had rejected her guarantee application.
Published 23/09/2020 Last updated 14/07/2025
Consumer complains that premium increases were unfair
Decisions and case studies / Case studies
Melvin got in touch because of a change in his circumstances and he felt he'd been paying too much for his insurance.
Published 16/12/2021 Last updated 14/07/2025
Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
News
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Published 03/04/2025 Last updated 03/04/2025
Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
News
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
Published 06/05/2025 Last updated 06/05/2025
