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Financial Ombudsman Service publishes its Annual Report and Accounts 2021/22
News
The Financial Ombudsman Service has today published its Annual Report and Accounts for 2021/22.
Published 21/11/2022 Last updated 21/11/2022
‘My insurer wouldn’t pay for my breast reduction surgery because they said it was a cosmetic treatment’
Decisions and case studies / Case studies
Leila’s insurer declined her claim for breast reduction surgery she made through her private medical insurance policy. The insurer said cosmetic treatments such as Leila’s surgery weren’t covered under the policy terms.
Published 08/06/2019 Last updated 11/07/2025
British Steel pension redress scheme legal challenge
News
The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members.
Published 20/01/2023 Last updated 20/01/2023
Baroness Manzoor CBE reappointed Chair of the Financial Ombudsman Service
News
The Financial Conduct Authority (FCA), with the approval of the Treasury, has reappointed Baroness Manzoor CBE as Chair of the Financial Ombudsman Service.
Published 30/01/2023 Last updated 30/01/2023
Financial Ombudsman Service publishes its latest quarterly complaints data
News
The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3).
Published 15/02/2023 Last updated 15/06/2023
Advice for consumers impacted by Flybe entering administration
News
We are aware of the recently announced news that Flybe has gone into administration.
Published 10/02/2023 Last updated 10/02/2023
Diversity, inclusion and wellbeing: our progress in 2022
News
Financial Ombudsman Service publishes report on diversity, inclusion and wellbeing for 2022.
Published 28/02/2023 Last updated 28/02/2023
'I've been charged because my lender wouldn't agree to my request for a larger mortgage'
Decisions and case studies / Case studies
Angus raised a complaint about an early repayment charge his lender applied when he paid off his mortgage.
Published 14/06/2019 Last updated 14/07/2025
We're consulting on proposed changes to reporting business-specific complaints data
News
We've published a consultation on proposed amendments to the way we report business-specific complaints data.
Published 06/03/2023 Last updated 15/06/2023
'We were told to take out a lifetime mortgage but we didn't need the money'
Decisions and case studies / Case studies
We look at Bob and Sue’s complaint about their lifetime mortgage.
Published 14/06/2019 Last updated 14/07/2025
