1858 results
Filter by
Financial Ombudsman Service receives over 305,000 complaints in 2024/25
News
Financial complaints are at their highest level in six years, according to new annual figures.
Published 02/07/2025 Last updated 08/07/2025
Consumer asks us to investigate error made with his pet insurance policy
Decisions and case studies / Case studies
Ibrahim asked us to investigate whether his insurer should pay him compensation for an administrative error it made during the renewal of his pet insurance policy.
Published 12/10/2021 Last updated 14/07/2025
Consumer gets in touch about the wait for her car to be fixed
Decisions and case studies / Case studies
Elena contacted us when repairs to her car took longer than she was told, and didn't accept the amount of compensation being offered.
Published 12/10/2021 Last updated 14/07/2025
Consumer complains insurer should honour treatment after policy is cancelled
Decisions and case studies / Case studies
Stuart contacted us after his insurer said it wouldn't pay for treatment it had originally agreed to pay for.
Published 12/10/2021 Last updated 14/07/2025
Small business complains about customer service received from bank
Decisions and case studies / Case studies
A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.
Published 12/10/2021 Last updated 14/07/2025
Consumer wants compensation for inconvenience and delays in claim on car insurance
Decisions and case studies / Case studies
Farzana contacted us after facing multiple issues with her car insurer, and felt that she should get compensation for the distress caused and ongoing impact it would have.
Published 12/10/2021 Last updated 14/07/2025
Business complains after bank closes the wrong account
Decisions and case studies / Case studies
After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help.
Published 12/10/2021 Last updated 14/07/2025
Financial Ombudsman Service publishes its Annual Report and Accounts 2021/22
News
The Financial Ombudsman Service has today published its Annual Report and Accounts for 2021/22.
Published 21/11/2022 Last updated 21/11/2022
‘My insurer wouldn’t pay for my breast reduction surgery because they said it was a cosmetic treatment’
Decisions and case studies / Case studies
Leila’s insurer declined her claim for breast reduction surgery she made through her private medical insurance policy. The insurer said cosmetic treatments such as Leila’s surgery weren’t covered under the policy terms.
Published 08/06/2019 Last updated 11/07/2025
British Steel pension redress scheme legal challenge
News
The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members.
Published 20/01/2023 Last updated 20/01/2023
