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Consumer complains he was given unsuitable advice to change his pension type
Decisions and case studies / Case studies
John contacted us as he believed that he was given unsuitable advice to transfer his British Steel Pension Scheme (BSPS) into a Self-Invested Personal Pension (SIPP).
Published 07/12/2021 Last updated 14/07/2025
Consumer complains about price increase over time and misleading information at renewal
Decisions and case studies / Case studies
Qasim’s son made a complaint on behalf of his father about the price increase of his home insurance policy.
Published 16/12/2021 Last updated 14/07/2025
Consumer complains she was misinformed when renewing her insurance policy
Decisions and case studies / Case studies
Kerry complained that she’d not been given enough information to make an informed choice about the cost of her insurance.
Published 16/12/2021 Last updated 14/07/2025
Consumer complains about price increases of their insurance policy at renewal
Decisions and case studies / Case studies
Dana complained her insurer had charged her too much for her insurance after finding a cheaper policy with another provider.
Published 16/12/2021 Last updated 14/07/2025
Consumer complains about information not being provided for alternative policies
Decisions and case studies / Case studies
Laila complained her insurer overcharged her for her home insurance after she found similar cover for less online.
Published 16/12/2021 Last updated 14/07/2025
Consumer complains about his insurer rejecting a claim for his stolen quad bike
Decisions and case studies / Case studies
Abul’s insurer has refused to accept his claim following the theft of a quad bike from his property.
Published 13/01/2022 Last updated 14/07/2025
Consumer asked for our help as they had several debts with lenders due to heavy gambling
Decisions and case studies / Case studies
Alex asked for our help with a complaint after a lender irresponsibly sold him a guarantor loan, whilst he also had several other debts with other lenders. On top of this, he was also gambling heavily, spending beyond his financial means.
Published 07/06/2022 Last updated 14/07/2025
Consumer’s car was damaged by breakdown cover patrol mechanic
Decisions and case studies / Case studies
Margot complained to us after her breakdown cover provider didn’t agree that they’d caused damage to her car.
Published 16/05/2022 Last updated 14/07/2025
Consumer has policy cancelled after being recorded driving at 125mph
Decisions and case studies / Case studies
Maria’s telematics policy was cancelled by the insurer after it said she had been driving at an excessive speed of 125mph.
Published 25/05/2022 Last updated 14/07/2025
Consumer unhappy with insurer’s decision to decline claim
Decisions and case studies / Case studies
David was unhappy that his insurer declined his claim for a lost mobile phone. The insurer said it had evidence to show that David had acted fraudulently.
Published 25/07/2022 Last updated 14/07/2025
