Ombudsman News

This issue shares our blogs looking at the impact of Covid-19 on complaints and SMEs, as well as changes to our Independent Assessor and board of directors.

H1 data SME Covid-19

This issue highlights our Covid-19 insight and our latest Q1 2020/21 complaints data.

Q1 data Covid-19 CMC

This issue focuses on our annual complaints data and insight for 2019/20, as well as our strategy for the next five years.

Fraud and scams Advice Covid-19 CMC

In this issue of Ombudsman News, we share the latest updates from our service – including resources we’ve brought together to help businesses resolve and prevent complaints arising from the pandemic.

H2 data Covid-19 Strategic plans and budget

The first of new email newsletter format, covering our latest insights report about misrepresentation and underinsurance, a bumper edition of our latest complaints data, the publication of our equality report and other news and updates.

Misrepresentation Q3 data Insurance Q2 data Diversity, inclusion and wellbeing reports

We published new resources to help resolve and prevent complaints about lending. We also share a snapshot of our complaint figures for the first quarter of the financial year.

PPI Q1 data CMC Unaffordable lending

We share our annual review of 2018/2019, which highlights the significant rise in payday lending and trends for every sector. We also published refreshed content about fraud and scams.

Debt Collecting Fraud and scams Payday Lending Annual review

We focus on Debt collection complaints, with a selection of case studies and contributions from consumer groups and businesses. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Vulnerable Customers Q3 data Debt

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Advice Q2 data Pension Transfers