Ombudsman News

Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 179

Welcome to the latest edition of Ombudsman News. In this edition we highlight the role of the Business Support Hub, the new name for our helpline for financial businesses and consumer representatives. We also share our latest data, covering complaints about financial products and services between October and December 2022.

Blog Q3 data Diversity, inclusion and wellbeing reports

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Ombudsman News issue 178

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses, as well as information about how we can help with complaints caused or affected by the rising cost of living.

SME Fraud and scams Financial Difficulties Unaffordable lending Strategic plans and budget

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Ombudsman News issue 177

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.

Mortgages Financial Difficulties Strategic plans and budget Consultations and responses

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Ombudsman News issue 176

Welcome to the latest edition of Ombudsman News. In this edition we highlight our roundtable discussion on motor insurance complaints and our blog about the recent issues we’ve seen in vehicle theft claims. We also share our Annual Report and Accounts for 2021/22 financial year and our Feedback Statement to the Future Funding Discussion Paper, as well as our newest senior staff appointment.

Annual report Feedback statement Motor Insurance Blog

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Ombudsman News issue 175

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog about trends in travel insurance complaints following the pandemic, our updated guidance for consumers about fraud and scams and the episode we featured in on BBC One’s Rip Off Britain. We also share our newly published guidance for consumers and businesses about mobile phone and gadget insurance.

Insurance Fraud and scams Blog

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Ombudsman News issue 174

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our recently published complaints data, which includes complaints data about financial products and services and about individual businesses. We also share our new online guidance for consumers and businesses about unregulated collective investment schemes (UCIS).

H1 data Q1 data Investments CMC

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Ombudsman News issue 173

Welcome to the latest edition of Ombudsman News. In this edition, we highlight the recent announcement of two new senior appointments and our newly published online guidance about complaints that involve gambling-related harm. We also share our recent blog aimed at funeral plan providers joining our jurisdiction this week.

Gambling Pre-paid funeral plans

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Ombudsman News issue 172

Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper earlier this month about possible changes to our future funding model. We also highlight our latest annual complaints data for the last financial year.

Annual data CMC Consultations and responses

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Ombudsman News issue 171

Welcome to the latest edition of Ombudsman News. In this edition we share our strategic measures update which outlines our performance in 2022/21 and the results from our temporary outcome codes initiative. We also highlight our online resource for consumers and for financial businesses about our approach to vehicle breakdown cover complaints.

Breakdown cover Motor Insurance

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.