Ombudsman News

We share our plans for the year ahead and look at a selection of case studies that show how working flexibly has helped us resolve problems quickly.

Banking Insurance Investments

We look at complaints we’ve received from under 25’s and case studies involving mortgages, age and unfair decisions. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Banking Q3 Insurance Investments Mortgages Fronting Telematics

We focus on mental health and debt problems with a selection of case studies and contributions from charities and experts helping to make a difference.

Insurance Investments Vulnerable Customers Banking Debt Medical Conditions

We look at complaints involving crowdfunding and peer-to-peer lending. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Banking Investments Q2 Crowdfunding

We explain our approach to adding interest when we tell a business to pay compensation and share case studies about how we put things right.

Insurance Investments Redress Banking Trouble and Upset

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud.

Scams Banking Fraud Insurance Investments

We look at a selection of case studies on problems relating to being away from home. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Banking Q1 Insurance Investments Travel Insurance

We share an ombudsman’s perspective on pension freedoms and share a selection of case studies about everyday problems.

Banking Pensions Insurance Investments Pensions Freedoms

We look at the cases we see about debt management and share case studies about cars and motor insurance.

Banking Motor Insurance Insurance Investments Debt