Ombudsman News

We focus on mental health and debt problems with a selection of case studies and contributions from charities and experts helping to make a difference.

Medical Conditions Insurance Investments Vulnerable Customers Banking Debt

We look at complaints involving crowdfunding and peer-to-peer lending. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Banking Crowdfunding Investments Q2

We explain our approach to adding interest when we tell a business to pay compensation and share case studies about how we put things right.

Insurance Investments Redress Banking Trouble and Upset

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud.

Insurance Investments Scams Banking Fraud

We look at a selection of case studies on problems relating to being away from home. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Insurance Investments Travel Insurance Banking Q1

We share an ombudsman’s perspective on pension freedoms and share a selection of case studies about everyday problems.

Insurance Investments Pensions Freedoms Banking Pensions

We look at the cases we see about debt management and share case studies about cars and motor insurance.

Insurance Investments Debt Banking Motor Insurance

We look at complaints involving relationship breakdowns and cases studies about pets and animals. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Investments Pet Insurance Banking Q3 Section 75

We share a selection of case studies involving older people and retirement. We also take an in-depth look at the feedback we get from businesses.

Insurance Investments Banking Retirement