Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 140

1 March 2017

We share our plans for the year ahead and look at a selection of case studies that show how working flexibly has helped us resolve problems quickly.

Insurance Investments Banking

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Ombudsman News issue 139

1 January 2016

We look at complaints we’ve received from under 25’s and case studies involving mortgages, age and unfair decisions. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Mortgages Banking Q3 Insurance Investments Fronting Telematics

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Ombudsman News issue 138

1 November 2016

We focus on mental health and debt problems with a selection of case studies and contributions from charities and experts helping to make a difference.

Vulnerable Customers Banking Debt Insurance Investments Medical Conditions

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Ombudsman News issue 137

1 October 2016

We look at complaints involving crowdfunding and peer-to-peer lending. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Banking Investments Q2 Crowdfunding

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Ombudsman News issue 136

1 September 2016

We explain our approach to adding interest when we tell a business to pay compensation and share case studies about how we put things right.

Insurance Investments Redress Banking Trouble and Upset

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Ombudsman News issue 135

1 August 2016

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud.

Banking Fraud Insurance Investments Scams

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Ombudsman News issue 134

1 July 2016

We look at a selection of case studies on problems relating to being away from home. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Insurance Investments Travel Insurance Banking Q1

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Ombudsman News issue 133

1 May 2016

We share an ombudsman’s perspective on pension freedoms and share a selection of case studies about everyday problems.

Insurance Investments Pensions Freedoms Banking Pensions

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Ombudsman News issue 132

1 March 2016

We look at the cases we see about debt management and share case studies about cars and motor insurance.

Banking Motor Insurance Insurance Investments Debt

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.