Ombudsman News

We highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.

Discrimination Recruitment Blog

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.

Feedback statement H2 data Recruitment Strategic plans and budget

Welcome to the latest edition of Ombudsman News. In this edition we highlight the role of the Business Support Hub, the new name for our helpline for financial businesses and consumer representatives. We also share our latest data, covering complaints about financial products and services between October and December 2022.

Blog Q3 data Diversity, inclusion and wellbeing reports

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses, as well as information about how we can help with complaints caused or affected by the rising cost of living.

SME Fraud and scams Financial Difficulties Unaffordable lending Strategic plans and budget

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.

Mortgages Financial Difficulties Strategic plans and budget Consultations and responses

Welcome to the latest edition of Ombudsman News. In this edition we highlight our roundtable discussion on motor insurance complaints and our blog about the recent issues we’ve seen in vehicle theft claims. We also share our Annual Report and Accounts for 2021/22 financial year and our Feedback Statement to the Future Funding Discussion Paper, as well as our newest senior staff appointment.

Annual report Feedback statement Motor Insurance Blog

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog about trends in travel insurance complaints following the pandemic, our updated guidance for consumers about fraud and scams and the episode we featured in on BBC One’s Rip Off Britain. We also share our newly published guidance for consumers and businesses about mobile phone and gadget insurance.

Insurance Fraud and scams Blog

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our recently published complaints data, which includes complaints data about financial products and services and about individual businesses. We also share our new online guidance for consumers and businesses about unregulated collective investment schemes (UCIS).

H1 data Q1 data Investments CMC

Welcome to the latest edition of Ombudsman News. In this edition, we highlight the recent announcement of two new senior appointments and our newly published online guidance about complaints that involve gambling-related harm. We also share our recent blog aimed at funeral plan providers joining our jurisdiction this week.

Gambling Pre-paid funeral plans