Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 146

1 November 2018

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Q2 Pensions Investments Advice Pension Transfers

Read issue 146 

Ombudsman News issue 145

1 August 2018

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Insurance Investments Scams Banking Fraud Q1

Read issue 145 

Ombudsman News issue 144

1 April 2018

We look at insurance pricing and share case studies of complaints we’ve resolved. We also look at the problems faced when using credit to buy solar panels or join holiday clubs.

Insurance Consumer Credit No Claims Discounts Auto Renewals Solar Panels

Read issue 144 

Ombudsman News issue 143

1 January 2018

We look at travel insurance with case studies about alcohol exclusions and cancellation claims. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 Travel Insurance Insurance Exclusions Cancellation

Read issue 143 

Ombudsman News issue 142

1 October 2017

We focus on the work we’ve been doing around PPI, answering some frequently asked questions and sharing case studies outlining our approach. We also give share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance PPI Banking Q2

Read issue 142 

Ombudsman News issue 141

1 August 2017

We look at the rise in consumer credit complaints a share a selection of case studies showing how we’ve resolved complaints about different types of credit. We also give a snapshot of our complaint figures for the first quarter of the financial year.

Banking Debt Consumer Credit Q1

Read issue 141 

Ombudsman News issue 140

1 March 2017

We share our plans for the year ahead and look at a selection of case studies that show how working flexibly has helped us resolve problems quickly.

Banking Insurance Investments

Read issue 140 

Ombudsman News issue 139

1 January 2016

We look at complaints we’ve received from under 25’s and case studies involving mortgages, age and unfair decisions. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Investments Mortgages Banking Q3 Fronting Telematics

Read issue 139 

Ombudsman News issue 138

1 November 2016

We focus on mental health and debt problems with a selection of case studies and contributions from charities and experts helping to make a difference.

Vulnerable Customers Banking Debt Insurance Investments Medical Conditions

Read issue 138 

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.