Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
1 August 2017
We look at the rise in consumer credit complaints a share a selection of case studies showing how we’ve resolved complaints about different types of credit. We also give a snapshot of our complaint figures for the first quarter of the financial year.
1 March 2017
We share our plans for the year ahead and look at a selection of case studies that show how working flexibly has helped us resolve problems quickly.
1 January 2016
We look at complaints we’ve received from under 25’s and case studies involving mortgages, age and unfair decisions. We also share a snapshot of our complaint figures for the third quarter of the financial year.
1 November 2016
We focus on mental health and debt problems with a selection of case studies and contributions from charities and experts helping to make a difference.
1 October 2016
We look at complaints involving crowdfunding and peer-to-peer lending. We also share a snapshot of our complaint figures for the second quarter of the financial year.
1 September 2016
We explain our approach to adding interest when we tell a business to pay compensation and share case studies about how we put things right.
1 August 2016
We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud.
1 July 2016
We look at a selection of case studies on problems relating to being away from home. We also share a snapshot of our complaint figures for the first quarter of the financial year.
1 May 2016
We share an ombudsman’s perspective on pension freedoms and share a selection of case studies about everyday problems.