The test case, which the FCA took through the courts, has provided needed clarity over a range of BII policy terms. As a result, many complaints which were with us have now been taken back by insurers to resolve. In most instances, this is a good outcome for these complainants as, in most cases, the insurer is now accepting that the policy provides cover without our further involvement. There remains other BII policy terms where the interpretation in the context of the Covid-19 pandemic remains in dispute, but the test case helped in narrowing these contended issues.
Besides complaints about whether a policy provides cover, we are also seeing complaints about a range of other issues, including delays in administration and the amount offered in settlement. More information on what we're seeing and examples of how we're resolving disputes are available on our SME website for small businesses.