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ombudsman news

index of previous issues

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

ombudsman news issue 10

issue 10
October 2001

With the Financial Services and Markets Act 2000 shortly
to come into force - and new complaints-handling rules for businesses and the ombudsman service - Tony Boorman, principal ombudsman, confirms that:
'The general approach to resolving disputes under the new Financial Ombudsman Service jurisdiction will remain much as before, with the emphasis on what, in our opinion, is fair and reasonable in all the circumstances of the case.'

ombudsman news issue 9

issue 9
September 2001

'The problem was that his branch was in England - but the cheque had been drawn on a bank in Scotland.'


ombudsman news issue 8

issue 8
August 2001

Case studies show the detailed calculations involved - following 'regulatory update 89' ('RU89') - to work out the financial redress due to Mr & Mrs L and Mr & Mrs D, who had complained about being mis-sold mortgage endowments.


ombudsman news issue 7

issue 7
July 2001

'For many customers, travel insurance is perhaps the most complex financial product they purchase during the year.'


ombudsman news issue 6

issue 6
June 2001

David Thomas, principal ombudsman, introduces a banking-relating edition, looking at:

  • early repayment charges on business loans
  • signing and retaining mortgage offers
  • compensation for mortgage underfunding
  • proposals for external liaison with banks and building societies.

ombudsman news issue 5

issue 5
May 2001

An investment-related issue covering complaints involving:

  • managed portfolios
  • spread-betting
  • the treatment of 'demutualisation windfalls' in redress calculations
  • Equitable Life complaints.

ombudsman news issue 4

issue 4
April 2001

Writing about payment protection insurance (PPI), Tony Boorman, principal ombudsman, says: 'Complaints reaching us show that sufficient care is not always taken to ensure the suitability of policies for prospective policyholders. Restrictions which significantly limit the cover available are not always made clear before purchase.'

ombudsman news issue 3

issue 3
March 2001

'Dissatisfaction with interest rates on savings accounts is not confined to TESSAs. Customers should keep a careful eye on the rate of interest they are getting and on what they could get elsewhere.'


ombudsman news issue 2

issue 2
February 2001

Focusing on mortgage endowment complaints - "which now account for approximately 50% of all new investment related cases."


ombudsman news issue 1

issue 1
January 2001

Walter Merricks, first chief ombudsman, launches ombudsman news: "I am delighted to introduce this first issue of ombudsman news. It is aimed primarily at firms and professionals working in the relevant areas of financial services, and at consumer advice agencies, but it may also be of more general interest. We hope you will find it a helpful source of information about our activities.


issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

image of ombudsman news

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.