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ombudsman news

index of previous issues

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

ombudsman news issue 50

issue 50
November/December 2005

'Our experience, and that of insurance ombudsmen over the last 20 years, is that payment protection insurance (PPI) is often sold by people who have little knowledge of the extent of the cover. Sometimes it is sold to people who wouldn't even be eligible to claim. With both the FSA and the OFT now on the ۬case, and the publicity this will attract, it is possible that we may see a short-term rise in the number of PPI complaints reaching us.'

ombudsman news issue 49

issue 49
September/October 2005

Announcing that National Savings & Investments (NS&I) are covered by the ombudsman service from 1 September 2005.


ombudsman news issue 48

issue 48
August 2005

Focusing on what makes an investor 'experienced'.


ombudsman news issue 47

issue 47
July 2005

'Miss C's former partner stole a cheque from her cheque book when he moved out of her flat. After he forged her signature on a cheque for £1,000, the bank refused to refund the money, saying she should have kept her cheque book locked up.'


ombudsman news issue 46

issue 46
May/June 2005

Covering complaints involving:

  • disputed card transactions, where the card was used as what the Consumer Credit Act calls a 'credit-token'
  • situations where a consumer fails to reveal a relevant fact when applying for, or renewing, an insurance policy
  • mortgage endowment complaints referred to the ombudsman service after the consumer has accepted an offer of redress.

ombudsman news issue 45

issue 45
April 2005

'From time to time mistakes happen and - for whatever reason - banks end up releasing information they should have kept secret. Sometimes the resulting breach of confidentiality is little more than technical, but occasionally it can have major consequences.'


ombudsman news issue 44

issue 44
March 2005

'The coroner concluded that the cause of death was haemorrhaging from a vertebral artery. When the insurer rejected the personal accident claim brought by Mr T's widow, she complained to us.'


ombudsman news issue 43

issue 43
February 2005

Clarifying the general principles relating to the tax treatment of compensation awarded by the ombudsman.


ombudsman news issue 42

issue 42
December 2004/January 2005

With insurance intermediaries coming under the ombudsman's jurisdiction for the first time from January 2005, the chief ombudsman focuses on the importance of helping to 'identify and reduce problems that might otherwise lead to expensive and time-consuming disputes'.


ombudsman news issue 41

issue 41
November 2004

The chief ombudsman welcomes mortgage-broking firms to the ombudsman's remit, recognising that, for many of them, 'this will be the first time that they have had to comply with the procedures and time limits in the complaints-handling rules'.


issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

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ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.