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ombudsman news

index of previous issues

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

ombudsman news issue 80

issue 80
October/November 2009

'The insurer said his condition did not fall within the definition of multiple sclerosis, as set out in the policy.'


ombudsman news issue 79

issue 79
September/October 2009

A motor special - covering complaints about car finance and motor insurance disputes over the quality of repairs and vehicle modifications.


ombudsman news issue 78

issue 78
July/August 2009

'We pointed out to the credit-card provider that Mr M had no legal obligation to take proceedings against the furniture showroom before making a claim against them under section 75.'


ombudsman news issue 77

issue 77
May/June 2009

Including internet-related complaints and a selection of cases involving private medical insurance.


ombudsman news issue 76

issue 76
March/April 2009

The chief ombudsman observes that: 'Regrettably we are seeing a growing number of cases where customers who have complained to a financial business appear to have experienced treatment that is nothing short of dismal.'


ombudsman news issue 75

issue 75
January/February 2009

The Q&A page includes a reader's question asking what impact the recession will have on the ombudsman's plans for its expected future complaints workload.


ombudsman news issue 74

issue 74
December 2008/January 2009

'Mr and Mrs B - who ran their own small company from home, trading collectibles on the internet - complained that their bank's"inflexible attitude" to lending was damaging their business.'


ombudsman news issue 73

issue 73
October/November 2008

'The legal issues on unauthorised-overdraft charges are still being argued in the courts. Meanwhile, what the media describes as a national "reclaim" exercise has led to a growing number of empowered and experienced consumers - ready, willing and able to engage in the complaints process.'


ombudsman news issue 72

issue 72
September/October 2008

'We understood Mr K's disappointment at not having been consulted about his late father's decision to release some of the equity in his home - but the business produced clear evidence that his father had not wanted to involve family members and had decided to proceed alone.'


ombudsman news issue 71

issue 71
August 2008

Focusing on banking complaints involving safe-deposit boxes


issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

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ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.