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Virtual small business workshop – Inverness
News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service delivered online.
Published 20/07/2020 Last updated 27/01/2021
Bank advises customer suitably despite low return
Decisions and case studies / Case studies
The customer was disappointed in his return from a capital protected structured product, although the index value had decreased. We reviewed the evidence for a fair outcome.
Published 22/05/2019 Last updated 11/07/2025
We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19
News
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.
Published 26/08/2020 Last updated 27/01/2021
Half-yearly complaints data: H1 2022
Data and insight / Our insight
The data on this page covers January to June 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.
Published 26/02/2025 Last updated 26/02/2025
Insurer says it’s not liable for preventative work – our investigation found otherwise
Decisions and case studies / Case studies
When a customer put in a claim for subsidence damage, he was surprised that it was turned down. We stepped in to resolve the disagreement over the policy definition of 'stabilisation'.
Published 04/06/2019 Last updated 11/07/2025
Half-yearly complaints data: H1 2023
Data and insight / Our insight
Our data on the number of complaints received about individual financial businesses between January and June 2023.
Published 26/02/2025 Last updated 26/02/2025
Annual complaints data and insight 2020/21
Data and insight / Our insight
Our annual complaints data is a review of our work over the course of the financial year, April 2020 to March 2021.
Published 26/02/2025 Last updated 26/02/2025
Insurer settles claim without telling the driver
Decisions and case studies / Case studies
Olivia told her insurer she had hit another car, but wasn't told a claim had been paid until she tried to renew her insurance.
Published 31/05/2019 Last updated 11/07/2025
We’ve published our latest quarterly data for Q2 2020/21
News
We’ve published data showing the number of complaints we received between 1 July and 30 September 2020.
Published 09/11/2020 Last updated 27/01/2021
Consumer complains that her claim is unfairly turned down because her insurer said her accident wasn’t an ‘external’ event to the body
Decisions and case studies / Case studies
Tami complained to us because her insurer declined her personal accident claim.
Published 01/06/2019 Last updated 11/07/2025
