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Annual complaints data and insight 2024/25
Data and insight / Our insight
Our annual complaints data is a review of complaints over the course of the financial year 2024/25.
Published 02/07/2025 Last updated 02/07/2025
Information for Amigo customers
News
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
Published 21/12/2020 Last updated 27/01/2021
Customer complains about loss after firm contacts him on old phone number
Decisions and case studies / Case studies
When the value of Daniel's shares dropped suddenly, the spread-betting firm he used closed his position, and he made a significant loss. But he said that the firm didn't make enough effort to get in touch with him, so he asked us to investigate.
Published 15/07/2019 Last updated 11/07/2025
Customer finds out too late deferral period was in place
Decisions and case studies / Case studies
Brenda wasn't told that a deferral period was in force and would delay access to her invested funds.
Published 04/06/2019 Last updated 11/07/2025
Our plans and budget for 2021/22
News
Today we’ve published our plans and budget for the financial year 2021/22.
Published 31/03/2021 Last updated 31/03/2021
Financial Ombudsman Service appoints Nausicaa Delfas as interim chief executive & chief ombudsman
News
The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim chief executive & chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as chief executive & chief ombudsman.
Published 19/04/2021 Last updated 06/05/2021
Have you been affected by the recent IT problems at Santander?
News
The Financial Ombudsman Service explains what to do if you've been affected recently by IT problems at your bank, and how it can help with complaints.
Published 18/05/2021 Last updated 18/05/2021
Customer claims account transfer delays cause £30,000 loss
Decisions and case studies / Case studies
Christopher complained that delays in transfer his share dealing and ISA accounts prevented him selling shares when he wished causing him a loss.
Published 04/06/2019 Last updated 11/07/2025
Corporate action causes loss
Decisions and case studies / Case studies
A customer complained that she’d lost out because the trading company didn’t give her the information they should have when a corporate action took place. We investigated.
Published 04/06/2019 Last updated 11/07/2025
Ombudsman News 163
News
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.
Published 29/07/2021 Last updated 29/07/2021
