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Complaints about Nationwide’s Fairer Share Payment scheme
News
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
Published 26/06/2023 Last updated 01/11/2023
The lender makes a mistake, but the customer realises
Decisions and case studies / Case studies
We look at William’s complaint after his lender accidentally switched his mortgage from repayment to interest-only.
Published 17/06/2019 Last updated 14/07/2025
Ombudsman News 182
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23.
Published 04/07/2023 Last updated 04/07/2023
Bree said the business didn’t treat her fairly when recovering a debt
Decisions and case studies / Case studies
Bree complained to us about the way her lender chased her for an outstanding debt.
Published 04/09/2019 Last updated 14/07/2025
Why was I given a payday loan I couldn't afford?
Decisions and case studies / Case studies
Rik told us he was unhappy that, despite having a bad credit history, he’d still been able to take out a payday loan.
Published 21/06/2019 Last updated 14/07/2025
Motor and building insurance complaints hit five-year high
News
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
Published 13/09/2023 Last updated 13/09/2023
Ombudsman News 184
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest data, covering complaints about financial products and services between April and June 2023. We also share the progress of our extended trial to proactively settle complaints and tell you about the roles we’re recruiting for.
Published 20/09/2023 Last updated 20/09/2023
Our performance improvements and consultation on plans to reduce costs to businesses
News
Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.
Published 06/12/2023 Last updated 08/12/2023
Vehicle issues now account for a quarter of all financial complaints
News
Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.
Published 14/12/2023 Last updated 25/06/2024
A customer tells us he wasn’t told about the credit broking fee
Decisions and case studies / Case studies
We look at Vinay's complaint about the fee charged by a credit broker.
Published 23/02/2021 Last updated 14/07/2025
