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Ombudsman News 187
News
In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.
Published 14/12/2023 Last updated 14/12/2023
FCA announces temporary complaint-handling rules relating to certain motor finance complaints
News
The financial services regulator, the Financial Conduct Authority (FCA), has introduced temporary complaint-handling rules relating to certain motor finance complaints where a discretionary commission arrangement was in place.
Published 11/01/2024 Last updated 11/01/2024
Everyday financial concerns are expected to drive complaints to the Financial Ombudsman Service in the year ahead
News
We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.
Published 24/01/2024 Last updated 24/01/2024
An insurer is wrong about keys being left in a car
Decisions and case studies / Case studies
Andrea complains after her car was stolen and later found a few miles away, badly damaged.
Published 22/06/2019 Last updated 14/07/2025
Ombudsman News 188
News
Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.
Published 24/01/2024 Last updated 24/01/2024
A consumer’s car is stolen by deception
Decisions and case studies / Case studies
Sarah complains when her insurer declines her claim after her car was stolen by a potential buyer.
Published 22/06/2019 Last updated 14/07/2025
Credit card complaints hit all time high
News
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
Published 01/03/2024 Last updated 01/03/2024
Increase to our award limits
News
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.
Published 13/03/2024 Last updated 03/04/2024
Insurer is reasonable in refusing to fix pre-existing damage
Decisions and case studies / Case studies
Frank complains about repairs carried out by his insurer after an accident.
Published 22/06/2019 Last updated 14/07/2025
Financial Ombudsman increases complaint level predictions as performance continues to improve
News
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
Published 04/04/2024 Last updated 04/04/2024
