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Information for customers of Indigo Michael Limited (known as SafetyNet and Tappily)
News
On 9 January 2023, Indigo Michael Limited (best known by its trading names, SafetyNet and Tappily) went into administration.
Published 10/01/2023 Last updated 10/01/2023
‘It took my insurer four months to settle my medical insurance claim’
Decisions and case studies / Case studies
Diane made a complaint because it took her insurer four months to settle her claim.
Published 08/06/2019 Last updated 11/07/2025
‘I couldn’t transfer my mortgage to another property because the lender changed its age limit’
Decisions and case studies / Case studies
We look at Patricia’s complaint about her mortgage lender’s decisions to turn down her application to move her mortgage due to a change in their policy.
Published 14/06/2019 Last updated 14/07/2025
Financial Ombudsman at Treasury Select Committee meeting
News
Abby Thomas, our Chief Executive and Chief Ombudsman, and Baroness Manzoor CBE, Chair of the Financial Ombudsman, joined a session with the Treasury Select Committee earlier this week.
Published 16/03/2023 Last updated 16/03/2023
Award limits increase
News
The Financial Conduct Authority (FCA) has confirmed the increase to our award limits.
Published 20/03/2023 Last updated 20/03/2023
'We've got to move because of our health – it's not fair to charge us for early repayment'
Decisions and case studies / Case studies
Rhys and Delyth complain about the early repayment charge they incurred after they repaid their lifetime mortgage.
Published 14/06/2019 Last updated 14/07/2025
'I didn't realise my mortgage was interest-only'
Decisions and case studies / Case studies
Dominica raised a complaint after she realised she'd been sold an interest-only mortgage rather than a repayment mortgage
Published 14/06/2019 Last updated 14/07/2025
'My lender won't agree to my repayment proposals'
Decisions and case studies / Case studies
Steven raised a complaint after his mortgage lender was unable to agreed to his repayment proposals.
Published 14/06/2019 Last updated 14/07/2025
Financial Ombudsman Service appoints Director of Communications
News
The Financial Ombudsman Service is today announcing the appointment of Owen Brace as Director of Communications.
Published 27/04/2023 Last updated 27/04/2023
'I've been contacted about a shortfall - but I shouldn't have to pay it'
Decisions and case studies / Case studies
We look at Jay’s complaint about the shortfall on his mortgage.
Published 17/06/2019 Last updated 14/07/2025
