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Consumer complains about distress from credit company over outstanding balance 

Decisions and case studies / Case studies

Christine got in touch because even though she'd taken the right steps to "shelve" her credit card debt, she says the way her credit card provider dealt with her on several calls had led to a severe downturn in her mental health. She felt her provider should pay her £10,000 compensation for her distress.

Published 12/10/2021    Last updated 14/07/2025

Disputed transactions 

For businesses / Complaints we deal with / Banking and payments

Find out how we deal with complaints where consumers dispute the amount of, or having made, a transaction.

Published 01/04/2019    Last updated 03/10/2023

Our approach to Payment Protection Insurance (PPI) mis-sale complaints 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

Our approach to Payment Protection Insurance (PPI) mis-sale complaints

Published 25/05/2019    Last updated 22/08/2023

Transfers between personal pensions 

For businesses / Complaints we deal with / Pensions and annuities

Find out more about how we look at complaints from consumers about advice they've received to transfer from one personal pension arrangement to another.

Published 08/10/2019    Last updated 10/09/2024

Covid-19 (coronavirus) 

For consumers / Complaints we can help with

If you've got a complaint or enquiry about how your plans or finances may be affected by Covid-19, we've put together some information to help.

Published 05/03/2020    Last updated 05/06/2025

Privacy and data protection – summary of our approach and FAQs 

Privacy notice

On this page we summarise our approach to privacy and data protection. It also links to our full privacy notice.

Published 30/03/2022    Last updated 19/10/2023

Business support and engagement 

For businesses

Find out how we work with businesses and the support we provide.

Published 13/02/2019    Last updated 06/06/2025

Publications 

Our publications for consumers, businesses and other stakeholders.

Published 13/02/2019    Last updated 23/11/2022