1891 results
Filter by
Financial Ombudsman Service’s Board appoints new Independent Assessor
News
The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.
Published 26/08/2020 Last updated 16/03/2022
Complaints about credit, loans or debt
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about credit and debt and how we can help if you have a complaint about your lender.
Published 14/03/2025 Last updated 14/03/2025
Subsidence occurred before policy came into force – insurer denies liability
Decisions and case studies / Case studies
Kevin complained to us when his insurer rejected his claim for subsidence damage.
Published 04/06/2019 Last updated 11/07/2025
FCA, FSCS and Financial Ombudsman Service publish joint statement on German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG”
News
A number of companies in the overseas investment scheme, German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG” have recently entered preliminary bankruptcy proceedings in Germany.
Published 08/10/2020 Last updated 27/01/2021
Half-yearly complaints data: H1 2024
Data and insight / Our insight
Our data on the number of complaints received about individual financial businesses between January and June 2024.
Published 26/02/2025 Last updated 26/02/2025
Uneven concrete flooring – subsidence or poor construction?
Decisions and case studies / Case studies
An insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed. When further problems came to light, we helped to work out who was responsible.
Published 15/07/2019 Last updated 14/07/2025
Ombudsman News 181
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
Published 18/05/2023 Last updated 18/05/2023
Financial Ombudsman Service reveals top five most complained about products
News
The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.
Published 14/06/2023 Last updated 14/06/2023
Financial Ombudsman Service warns of increase in ‘hybrid’ scams
News
New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.
Published 28/06/2023 Last updated 28/06/2023
Mortgage Charter: more options and flexibility for people in financial difficulty
News
The commitments made by the mortgage industry, and the changes to the FCA’s rules, give lenders the opportunity to give borrowers in financial difficulty additional help.
Published 30/06/2023 Last updated 30/06/2023