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Financial Ombudsman Service publishes latest complaints data about individual businesses
News
We have published our complaints data about individual businesses for 1 July - 31 December 2022 (H2 2022).
Published 22/03/2023 Last updated 15/06/2023
Information for customers of Everyday Lending, Everyday Loans, George Banco and Trust Two
News
We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.
Published 30/03/2023 Last updated 27/06/2023
Financial Ombudsman Service publishes its Plans and Budget for 2023/24
News
The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.
Published 31/03/2023 Last updated 15/06/2023
‘It wasn't fair to charge me arrears fees’
Decisions and case studies / Case studies
We look at Kevin’s complaint about the arrears fees his mortgage lender charged him when he struggled to meet his repayments after falling ill.
Published 14/06/2019 Last updated 14/07/2025
Ombudsman News 181
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
Published 18/05/2023 Last updated 18/05/2023
Financial Ombudsman Service reveals top five most complained about products
News
The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.
Published 14/06/2023 Last updated 14/06/2023
Financial Ombudsman Service warns of increase in ‘hybrid’ scams
News
New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.
Published 28/06/2023 Last updated 28/06/2023
Mortgage Charter: more options and flexibility for people in financial difficulty
News
The commitments made by the mortgage industry, and the changes to the FCA’s rules, give lenders the opportunity to give borrowers in financial difficulty additional help.
Published 30/06/2023 Last updated 30/06/2023
I’m taking out payday loan after payday loan – and I can’t get out of my debt
Decisions and case studies / Case studies
Orla asked us to step in when her payday lender refused to help her with her debts.
Published 21/06/2019 Last updated 14/07/2025
A consumer complains he can’t afford increased overdraft charges
Decisions and case studies / Case studies
Ben’s bank changed the way they were applying charges to his overdraft. This meant he ended up paying much more to service his debt.
Published 20/06/2019 Last updated 14/07/2025
