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Keith wanted more notice that his fixed-term mortgage deal was about to end 

Decisions and case studies / Case studies

Keith thought he'd lost out on a better interest rate and blamed his lender for not reminding him sooner that his fixed term was due to end.

Published 01/02/2024    Last updated 14/07/2025

Following a theft, Ellis claimed on his business protection insurance 

Decisions and case studies / Case studies

Electrical equipment disappeared from a construction site, although it seemed too heavy to move. But had Ellis done enough to reduce the risk of loss?

Published 30/04/2024    Last updated 11/07/2025

Maureen felt pressured into buying life assurance while grieving 

Decisions and case studies / Case studies

Maureen took out two life policies just after her husband passed away, when she didn’t feel ready to make financial decisions.

Published 28/04/2025    Last updated 11/07/2025

The lender sold Helen's property to clear her buy-to-let mortgage debt 

Decisions and case studies / Case studies

But after two auctions and several buyers dropping out, the property was sold for less than Helen thought it was worth.

Published 11/07/2025    Last updated 11/07/2025

A customer complains that an e-money business reversed a payment made into his account 

Decisions and case studies / Case studies

We look at a problem with the resale of concert tickets, for a concert that was cancelled.

Published 31/05/2019    Last updated 14/08/2025

Financial Ombudsman Service announces change to compensation interest levels 

News

Today we announced plans to change the interest rate applied to the compensation awarded to consumers.

Published 15/07/2025    Last updated 15/07/2025

Consumer complains about advice to transfer their pension and invest in unregulated, high risk investments 

Decisions and case studies / Case studies

Petra complained about advice given to her by a regulated independent financial adviser to switch her personal pension plan to a self-invested personal pension (SIPP) and invest in high-risk unregulated collective investment schemes (UCIS).

Published 05/09/2022    Last updated 14/08/2025

Media centre 

On this page, you'll find our latest press releases, our press team contact details, our media library and how you can request for a speaker.

Published 26/06/2019    Last updated 13/08/2025

Home 

The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.

Published 14/02/2019    Last updated 13/08/2025

Data and insight 

We regularly publish information and insight about the complaints we see. We share our insight to help people who are interested in financial complaints and how to settle them, understand our approach and learn from the cases we’ve resolved.

Published 13/02/2019    Last updated 28/07/2025