1891 results
Filter by
No-deal Brexit: what it would mean for consumers and the Financial Ombudsman Service
News
This information is relevant to UK consumers of businesses established in the European Economic Area (EEA) in the event that the UK leaves the European Union (EU) without a withdrawal agreement. This page was first published in March 2019.
Published 13/03/2019 Last updated 27/01/2021
Can I complain about commission - because of the Plevin judgment?
For businesses / Complaints we deal with / PPI
Find out if you’re affected -and how to complain about commission on PPI.
Published 25/05/2019 Last updated 26/01/2021
Personal pensions
For businesses / Complaints we deal with / Pensions and annuities
Read more about the complaints we see from consumers about personal pensions and see our approach to handling cases.
Published 08/10/2019 Last updated 10/09/2024
Privacy and data protection – summary of our approach and FAQs
Privacy notice
On this page we summarise our approach to privacy and data protection. It also links to our full privacy notice.
Published 30/03/2022 Last updated 19/10/2023
What to expect
For consumers
What to expect once you’ve brought your complaint to us.
Published 13/02/2019 Last updated 02/04/2026
Valuations and surveys
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about valuations and surveys for a mortgage lender or broker?
Published 12/06/2019 Last updated 26/03/2025
Mis-sold travel insurance
For businesses / Complaints we deal with / Insurance / Travel insurance
Information for financial businesses about how we resolve complaints about mis-sold travel insurance.
Published 15/03/2019 Last updated 16/02/2023
Personal accident insurance
For consumers / Complaints we can help with / Insurance / Medical insurance
Find out how we can help with your complaint about personal accident insurance.
Published 22/03/2019 Last updated 05/07/2023
Current account charges
For businesses / Complaints we deal with / Banking and payments
Do you handle complaints about current account charges, like monthly fees or fees for overdrafts, returned payments, payment and card usage?
Published 01/04/2019 Last updated 10/12/2025
Misrepresentation and non-disclosure
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we deal with complaints about misrepresentation and non-disclosure.
Published 01/06/2019 Last updated 27/09/2022