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Consumer privacy notice
Privacy notice
This privacy notice explains how we process your personal information when you contact us or bring a complaint to our service.
Published 29/05/2019 Last updated 15/09/2025
Debt collecting
For consumers / Complaints we can help with / Borrowing money
How to complain about a problem relating to debt collecting.
Published 17/07/2019 Last updated 03/01/2023
Governance and process
Corporate information
We publish key policies and information relating to our casework governance and process.
Published 07/06/2019 Last updated 07/06/2019
Cwynion y gallwn helpu yn eu cylch
Cymraeg
Gallwn helpu gyda chwynion am y rhan fwyaf o fathau o gynnyrch a gwasanaethau.
Published 08/06/2019 Last updated 23/11/2022
Media centre
On this page, you'll find our latest press releases, our press team contact details, our media library and how you can request for a speaker.
Published 26/06/2019 Last updated 15/04/2026
Equality, diversity and inclusion report 2018
Who we are / Our values
What we’re proud of and what we need to work on and what’s next.
Published 22/06/2019 Last updated 08/09/2022
Transfers between personal pensions
For businesses / Complaints we deal with / Pensions and annuities
Find out more about how we look at complaints from consumers about advice they've received to transfer from one personal pension arrangement to another.
Published 08/10/2019 Last updated 10/09/2024
Whole-of-life insurance cover
For consumers / Complaints we can help with / Investments
Is your complaint about whole-of-life assurance – life insurance which stays in place throughout your lifetime?
Published 05/08/2019 Last updated 29/04/2026
We've published our latest quarterly data
News
Today we’ve published data showing the number of complaints we received between October and December 2019.
Published 12/02/2020 Last updated 27/01/2021
Quarterly complaints data: Q4 2021/22
Data and insight / Our insight
The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 15/01/2026