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Consumer complains about poor repairs carried out under a credit repair agreement
Decisions and case studies / Case studies
John’s broker referred him to an Accident Management Company (AMC) to repair the damages on his family car. He wasn’t happy with the repairs and that he was referred to an AMC.
Published 27/06/2023 Last updated 11/07/2025
Keith wanted more notice that his fixed-term mortgage deal was about to end
Decisions and case studies / Case studies
Keith thought he'd lost out on a better interest rate and blamed his lender for not reminding him sooner that his fixed term was due to end.
Published 01/02/2024 Last updated 14/07/2025
Following a theft, Ellis claimed on his business protection insurance
Decisions and case studies / Case studies
Electrical equipment disappeared from a construction site, although it seemed too heavy to move. But had Ellis done enough to reduce the risk of loss?
Published 30/04/2024 Last updated 11/07/2025
Maureen felt pressured into buying life assurance while grieving
Decisions and case studies / Case studies
Maureen took out two life policies just after her husband passed away, when she didn’t feel ready to make financial decisions.
Published 28/04/2025 Last updated 11/07/2025
The lender sold Helen's property to clear her buy-to-let mortgage debt
Decisions and case studies / Case studies
But after two auctions and several buyers dropping out, the property was sold for less than Helen thought it was worth.
Published 11/07/2025 Last updated 11/07/2025
A borrower tells us she was provided with a loan she couldn't afford
Decisions and case studies / Case studies
Sally had taken out a loan and repaid it over 36 months. But she found the repayments difficult to keep up with. She came to us to investigate as she felt it was unaffordable.
Published 08/07/2019 Last updated 09/12/2025
Harry complained a firm didn't close his trading account to help him stop gambling
Decisions and case studies / Case studies
A consumer asked a business to close his trading account to stop him dealing online. But he was disappointed with what the business did next, so came to us.
Published 30/05/2023 Last updated 09/12/2025
Tim is unhappy about his logbook loans, which he feels were unaffordable
Decisions and case studies / Case studies
Tim got in touch with us about a series of logbook loans which he said were unaffordable.
Published 23/09/2021 Last updated 09/12/2025
A customer was called by someone pretending to be his telephone provider
Decisions and case studies / Case studies
Tom received a call from someone pretending to work for his telephone provider saying he was due a refund. He gave over his card details so he could receive the payment.
Published 10/06/2019 Last updated 09/12/2025
Compensation awarded when bank fails to fully explain investment options
Decisions and case studies / Case studies
The customer was disappointed with her interest on savings, so changed to a capital protected structured product following guidance from an adviser. We looked at what happened next.
Published 08/02/2021 Last updated 09/12/2025
