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Quarterly complaints data: Q4 2021/22 

Data and insight / Our insight

The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.

Published 27/11/2024    Last updated 15/01/2026

Ben couldn't afford the increased bank charges on his overdraft 

Decisions and case studies / Case studies

Ben’s bank changed the way they were applying charges to his overdraft. This meant he ended up paying much more to service his debt.

Published 20/06/2019    Last updated 05/01/2026

Keith loses better rate over fixed-term mortgage notice timing 

Decisions and case studies / Case studies

Keith claimed his lender’s late notice on his fixed-term end date cost him a chance to secure a better interest rate.

Published 01/02/2024    Last updated 15/01/2026

Joint statement by the FCA and Financial Ombudsman on targeted support 

News

Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.

Published 11/12/2025    Last updated 11/12/2025

An overview of the ombudsman's approach 

For businesses / Complaints we deal with / PPI

This section of our online PPI resource provides an overview of the ombudsman's approach to some of the common issues raised in disputes about payment protection insurance (PPI).

Published 26/05/2019    Last updated 18/12/2025

For consumers 

Complaints we see from consumers, about financial businesses – and how we can help.

Published 13/02/2019    Last updated 22/12/2025

Board meeting minutes 

Who we are / Governance and funding

Download minutes from our board meetings.

Published 04/03/2019    Last updated 10/12/2025

How car modifications affect your insurance cover 

Data and insight / Our insight

Modifications to your car can affect your insurance, whether it’s adding tinted windows, changing the alloy wheels or upgrading the exhaust system. Learn what to watch for, common complaints we see and how we can help.

Published 27/11/2024    Last updated 19/01/2026

Fraud and scams 

For consumers / Complaints we can help with

If you’ve been affected by a fraud or scam – and feel your bank or payment service hasn’t done enough to help you – we can look into it.

Published 10/05/2019    Last updated 23/01/2026

Our work with other organisations  

Who we are

Who we share information, knowledge and experience with.

Published 13/02/2019    Last updated 23/12/2025