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Quarterly complaints data: Q2 2021/22
Data and insight / Our insight
The data on this page covers July to September 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 15/01/2026
Capital protected structured investments
For consumers / Complaints we can help with / Investments
Do you feel you were wrongly advised to invest in a capital protected structured investment?
Published 10/12/2024 Last updated 29/04/2026
Regular payments
For consumers / Complaints we can help with / Banking and payments
Are you unhappy about a regular payment, standing order or direct debit?
Published 10/12/2025 Last updated 29/04/2026
Sending money abroad
For consumers / Complaints we can help with / Banking and payments
Do you have a complaint about what happened when you sent money abroad using an international money transfer?
Published 10/12/2025 Last updated 29/04/2026
Business support and engagement
For businesses
Find out how we work with businesses and the support we provide.
Published 13/02/2019 Last updated 28/04/2026
Investments
For consumers / Complaints we can help with
Find out how we can help you with a complaint about an investment.
Published 15/03/2019 Last updated 29/04/2026
Whole-of-life policy reviewed and changed without customer's knowledge
Decisions and case studies / Case studies
Our investigation found that the business had notified the customer, but due to having an old address, she didn’t receive the letter. She also claimed she was unaware of plan reviews, but the evidence suggested otherwise.
Published 04/06/2019 Last updated 11/07/2025
Financial Ombudsman Service publishes annual complaints data 2020/21
News
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
Published 25/05/2021 Last updated 26/05/2021
Ombudsman News 164
News
Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.
Published 24/09/2021 Last updated 24/09/2021
Consumer complains that the definition of ‘accident’ in his policy means his claim is unfairly turned down
Decisions and case studies / Case studies
Colin complained to us because his insurer declined his personal accident claim.
Published 01/06/2019 Last updated 11/07/2025