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Our consumer leaflet: 'Want to take your complaint further?' 

For businesses / Resolving a complaint / Leaflet for consumers

Read the web version of our consumer leaflet.

Published 11/05/2019    Last updated 18/09/2024

Other complaints 

For consumers / Complaints we can help with

Find out more about other complaints we can help with.

Published 05/03/2019    Last updated 11/07/2025

Insurer refuses storm damage claim – our investigation shows wind was indeed the cause 

Decisions and case studies / Case studies

Iris got in touch with us because she felt that her insurer's reason for turning down her claim after storm damage was unfair.

Published 07/03/2019    Last updated 11/07/2025

Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB? 

News

We’ve been getting some questions about the recent computer troubles at several banks.

Published 26/09/2018    Last updated 27/01/2021

Cookie preferences 

You can manage and change your cookies preferences at any time. Please check your cookie preferences and turn on any cookies you’re happy with.

Published 02/06/2021    Last updated 27/06/2024

A warning about scammers 

News

We’ve heard that a number of people have recently received letters from scammers claiming to be from the Financial Ombudsman Service.

Published 19/01/2018    Last updated 27/01/2021

Business protection insurance 

For businesses / Complaints we deal with / Insurance

Information for financial businesses on how we deal with complaints about business protection insurance.

Published 30/04/2024    Last updated 30/04/2024

Minaret damage: design fault or storm damage? 

Decisions and case studies / Case studies

We looked into a complaint from a mosque when their minarets were damaged after a storm, but their insurer denied their claim.

Published 07/03/2019    Last updated 11/07/2025

Awards for distress and inconvenience – what businesses need to know 

Data and insight / Our insight

In this blog, our Principal Ombudsman and Director of Investigation explains that we’ve refreshed our guidance on making awards for distress or inconvenience. Our approach hasn’t changed, but our stakeholders tell us that more detailed guidance will help financial businesses and their customers reach a fair

Published 13/10/2021    Last updated 13/10/2021

The Consumer Duty 

For consumers / Complaints we can help with

Find out what’s in the Consumer Duty and how it may affect your complaint.

Published 13/12/2024    Last updated 20/05/2025