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Problems with insurance for your home and belongings?
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about insurance that covers your home, contents or gadget insurance. We share our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Published 21/03/2025 Last updated 21/03/2025
We’ve published our latest complaints data about individual businesses
News
Today we’ve published data showing how many complaints we received about individual businesses between January and June 2020.
Published 30/09/2020 Last updated 27/01/2021
Early repayment charges
For businesses / Complaints we deal with / Mortgages
Do you handle mortgage complaints about early repayment charges for a financial adviser, mortgage broker, lender, or another organisation?
Published 10/06/2019 Last updated 26/03/2025
Couple complain about their contents insurance after expected payment is reduced
Decisions and case studies / Case studies
After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.
Published 07/03/2019 Last updated 11/07/2025
Accidental paint damage claim deemed ‘foreseeable’ by insurer
Decisions and case studies / Case studies
Hazel was doing some decorating when she managed to spill paint on her carpet. When she tried to claim for accidental damage, her insurer said that the damage was foreseeable so turned down her claim.
Published 08/03/2019 Last updated 11/07/2025
Damage to laminate flooring not covered by Karim's contents insurance
Decisions and case studies / Case studies
Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.
Published 08/03/2019 Last updated 11/07/2025
Settling home insurance claims
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we resolve complaints about settlement, replacements and repairs for buildings and contents.
Published 11/03/2019 Last updated 31/07/2023
Car finance
For consumers / Complaints we can help with / Borrowing money
Find out if we can help you with your complaint about car finance.
Published 17/07/2019 Last updated 17/07/2023
PPI
For businesses / Complaints we deal with
Information for businesses on how we handle PPI complaints.
Published 03/05/2019 Last updated 22/08/2023
How does the ombudsman resolve PPI complaints?
For businesses / Complaints we deal with / PPI
We’ve helped millions of people with concerns about PPI. You can find out here how we look into and decide if PPI was mis-sold.
Published 25/05/2019 Last updated 26/01/2021
