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Cookies
The cookies we use and why we use them.
Published 13/02/2019 Last updated 08/01/2026
Our values
Who we are
We were set up by Parliament to sort out complaints between financial businesses and their customers in a fair and reasonable way.
Published 13/02/2019 Last updated 28/11/2023
Resolving a complaint
For businesses
An overview for businesses of how complaints are resolved.
Published 13/02/2019 Last updated 14/11/2022
PPI
For consumers / Complaints we can help with
The deadline for submitting new complaints to financial businesses was 29 August 2019, but you may still be able to bring a complaint to us if you’re unhappy with the response you’ve been given.
Published 11/02/2019 Last updated 31/08/2022
Financial Ombudsman Service appoints Chief People Officer
News
The Financial Ombudsman is today announcing the appointment of Jane Cosgrove to the role of Chief People Officer.
Published 13/10/2022 Last updated 13/10/2022
Financial Ombudsman Service publishes its latest quarterly complaints data
News
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).
Published 02/11/2022 Last updated 15/06/2023
Financial Ombudsman talks about new Consumer Duty at ABI’s event
News
Ombudsman Leader, Constance Chinhengo, attended the ABI’s Webinar on 8 November on the Consumer Duty – From principle to practice: product value and customer communications.
Published 10/11/2022 Last updated 10/11/2022
Insurer refused claim because of pre-existing condition
Decisions and case studies / Case studies
Bodhi contacted us after his insurer declined a claim on his private health insurance policy for treatment of a lung condition.
Published 08/06/2019 Last updated 11/07/2025
Insurer wouldn’t pay for treatment at eye appointment because it was not pre-authorised
Decisions and case studies / Case studies
Erin complained when her insurer refused to pay for treatment at her eye appointment.
Published 08/06/2019 Last updated 11/07/2025
Financial Ombudsman Service publishes its Annual Report and Accounts 2021/22
News
The Financial Ombudsman Service has today published its Annual Report and Accounts for 2021/22.
Published 21/11/2022 Last updated 21/11/2022