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Insurer refuses storm damage claim – our investigation shows wind was indeed the cause
Decisions and case studies / Case studies
Iris got in touch with us because she felt that her insurer's reason for turning down her claim after storm damage was unfair.
Published 07/03/2019 Last updated 11/07/2025
Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?
News
We’ve been getting some questions about the recent computer troubles at several banks.
Published 26/09/2018 Last updated 27/01/2021
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Published 02/06/2021 Last updated 27/06/2024
A warning about scammers
News
We’ve heard that a number of people have recently received letters from scammers claiming to be from the Financial Ombudsman Service.
Published 19/01/2018 Last updated 27/01/2021
Minaret damage: design fault or storm damage?
Decisions and case studies / Case studies
We looked into a complaint from a mosque when their minarets were damaged after a storm, but their insurer denied their claim.
Published 07/03/2019 Last updated 11/07/2025
Awards for distress and inconvenience – what businesses need to know
Data and insight / Our insight
In this blog, our Principal Ombudsman and Director of Investigation explains that we’ve refreshed our guidance on making awards for distress or inconvenience. Our approach hasn’t changed, but our stakeholders tell us that more detailed guidance will help financial businesses and their customers reach a fair
Published 13/10/2021 Last updated 13/10/2021
The Consumer Duty
For consumers / Complaints we can help with
Find out what’s in the Consumer Duty and how it may affect your complaint.
Published 13/12/2024 Last updated 20/05/2025
Independent review
News
Earlier this year our non-executive board commissioned an independent review of our service to look at where we might be able to do things better.
Published 12/07/2018 Last updated 27/01/2021
E-scooters, insurance and the law
Data and insight / Our insight
Paul Whiteing, Lead Ombudsman and Director of Investigations Casework, explains that with more people thinking about e-scooters as a form of transport, it's important to check your insurance cover to make sure you’re not caught out following an accident or theft.
Published 13/01/2022 Last updated 13/01/2022
Join our digital transformation
Data and insight / Our insight
Nicola Wadham, Chief Information Officer, outlines the digital and technology changes taking place at the Financial Ombudsman Service and why it’s an exciting time to be leading the work on our IT strategy and systems.
Published 21/01/2022 Last updated 21/01/2022
