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How to help consumers if they have problems with goods and services
Data and insight / Our insight
From the complaints that we’ve seen, we know that consumers aren’t always aware of the rights and protection available when using plastic cards and credit.
Published 02/08/2023 Last updated 25/08/2023
Consumer refuses replacement car and claim is rejected
Decisions and case studies / Case studies
When Tarik’s car was written off, he thought he could opt for the money instead of a taking replacement car, but his GAP insurer wouldn’t meet his claim.
Published 18/03/2019 Last updated 11/07/2025
How financial businesses should work with us to resolve complaints
Data and insight / Our insight
In this blog, Deputy Chief Ombudsman, James Dipple-Johnstone, sets out why it's critical that financial firms and claims management companies (CMCs) are aware of what to do when a complaint is referred to our service – and highlights the support we provide to assist with good complaint handling.
Published 17/10/2023 Last updated 12/06/2024
Smaller business workshop - Edinburgh
News
A free, practical morning workshop for smaller businesses covered by the Financial Ombudsman Service
Published 14/08/2019 Last updated 27/01/2021
Helping to find a fair cash settlement following water damage
Decisions and case studies / Case studies
When Simon made a claim for water damage, his insurer asked him to get some quotes for the repairs. But inconsistency between quotes led Simon to getting in touch with us.
Published 22/03/2019 Last updated 11/07/2025
Problems with wedding insurance?
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Published 17/10/2024 Last updated 17/10/2024
Financial advice roundtable hosted by Caroline Wayman
News
This is part of a series of conversations we’ve been having with small groups of financial advisers across the country.
Published 06/10/2020 Last updated 27/01/2021
Half-yearly complaints data: H2 2023
Data and insight / Our insight
Our data on the number of complaints received about individual financial businesses between July and December 2023.
Published 26/02/2025 Last updated 26/02/2025
Ombudsman News issue 154
News
Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.
Published 28/10/2020 Last updated 22/09/2021
Subsidence claim hampered by neighbour’s refusal to cooperate
Decisions and case studies / Case studies
The owner of a semi-detached house claimed for subsidence damage that affected the whole building including her neighbour’s. But when the owner of the other half refused to cooperate with remedial work, she called on us to find an alternative fix.
Published 08/02/2021 Last updated 11/07/2025
