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Ashok and Beatte thought they were mis-sold their mortgage
Decisions and case studies / Case studies
Ashok and Beatte believed their bank had given them the wrong advice and sold them an unsuitable mortgage
Published 14/06/2019 Last updated 16/01/2026
Carys believed she had been sold an unsuitable mortgage on bad advice
Decisions and case studies / Case studies
Carys complained that her lender had sold her an interest-only mortgage that didn’t meet her needs.
Published 14/06/2019 Last updated 16/01/2026
Financial Ombudsman Service publishes Feedback Statement on outcome reporting consultation
News
Financial Ombudsman Service publishes Feedback Statement on outcome reporting consultation
Published 03/04/2023 Last updated 15/06/2023
Financial Ombudsman Service named as top employer in Stonewall's Top 100 for 2020
News
The Financial Ombudsman Service has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020.
Published 30/01/2020 Last updated 27/01/2021
Insight summary: complaints resulting from Covid-19 and the impact on consumers and SMEs
Data and insight / Our insight
Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.
Published 27/11/2024 Last updated 27/11/2024
Fraudsters convince a customer to move his money into a ‘safe’ account
Decisions and case studies / Case studies
After giving his card details to a fraudster posing as his telecoms provider, Terry called his bank to cancel his card. Soon after he received a second fraudulent call, this time persuading him he needed to transfer his money to a ‘safe’ bank account.
Published 05/04/2019 Last updated 11/07/2025
Buildings insurance complaints hit a 10-year high
News
Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to us within the first quarter of this financial year – the highest number of complaints within a three-month period.
Published 29/08/2024 Last updated 29/08/2024
Fraud and scam complaints hit highest ever level
News
Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.
Published 04/09/2024 Last updated 04/09/2024
Financial advice roundtable discussion
News
This is part of a series of conversations we’ve been having with small groups of financial advisers across the country.
Published 18/02/2020 Last updated 27/01/2021
Quarterly complaints data: Q3 2022/23
Data and insight / Our insight
The data on this page covers October to December 2022 (Q3 2022/23).
Published 27/11/2024 Last updated 15/01/2026