1844 results
Filter by
Consumers warned about rise in investment scams
News
The Financial Ombudsman Service has published its product complaints data for Q1 2022/23 (April to June 2022).
Published 07/09/2022 Last updated 07/09/2022
Financial Ombudsman Service appoints Chief People Officer
News
The Financial Ombudsman is today announcing the appointment of Jane Cosgrove to the role of Chief People Officer.
Published 13/10/2022 Last updated 13/10/2022
Financial Ombudsman Service publishes its latest quarterly complaints data
News
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).
Published 02/11/2022 Last updated 15/06/2023
Financial Ombudsman talks about new Consumer Duty at ABI’s event
News
Ombudsman Leader, Constance Chinhengo, attended the ABI’s Webinar on 8 November on the Consumer Duty – From principle to practice: product value and customer communications.
Published 10/11/2022 Last updated 10/11/2022
Insurer refused claim because of pre-existing condition
Decisions and case studies / Case studies
Bodhi contacted us after his insurer declined a claim on his private health insurance policy for treatment of a lung condition.
Published 08/06/2019 Last updated 11/07/2025
Insurer wouldn’t pay for treatment at eye appointment because it was not pre-authorised
Decisions and case studies / Case studies
Erin complained when her insurer refused to pay for treatment at her eye appointment.
Published 08/06/2019 Last updated 11/07/2025
Customer complains about ill-fitting suit when credit provider doesn't help
Decisions and case studies / Case studies
Matteo got in touch with us when his credit card provider wouldn't pay his claim when a custom suit didn't fit.
Published 20/08/2019 Last updated 14/07/2025
Car modifications can wreck your insurance
News
From tinted windows to new alloy wheels, the pitfalls of vehicle alterations have been highlighted by us for the first time.
Published 30/09/2024 Last updated 30/09/2024
Don’t let wedding woes ruin your big day: check your insurance now
News
Couples planning the most important day of their lives risk severe financial penalties if they take out insufficient cover or do not understand their policies.
Published 17/10/2024 Last updated 17/10/2024
Consumer loses bonus from Lifetime ISA when she cashed it in
Decisions and case studies / Case studies
Alexis got in touch when she lost the bonus from her Lifetime ISA when she cashed it in to buy her first home.
Published 03/09/2019 Last updated 14/07/2025
