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Beth i’w ddisgwyl 

Cymraeg

Beth i'w ddisgwyl pan fyddwch wedi dod â’ch achos atom.

Published 08/06/2019    Last updated 03/11/2020

Ombudsman Connect for Business 

For businesses

Ombudsman Connect for Business is our online portal designed to help financial businesses view and manage their cases with us. Find out more about using Ombudsman Connect for Business and how to get started.

Published 21/08/2025    Last updated 01/04/2026

Governance and funding 

Who we are

How we’re governed and funded reflects our independent role.

Published 13/02/2019    Last updated 07/02/2025

Insurance 

For businesses / Complaints we deal with

Help for businesses dealing with complaints about insurance.

Published 15/03/2019    Last updated 07/04/2026

Medical insurance 

For businesses / Complaints we deal with / Insurance

Information for financial businesses about how we handle complaints about medical insurance including private medical insurance and dental insurance.

Published 20/03/2019    Last updated 05/07/2023

I’ve already complained to about PPI – what’s happening? 

For businesses / Complaints we deal with / PPI

Find out the latest on PPI at the ombudsman and sign up for updates.

Published 25/05/2019    Last updated 05/01/2022

Complaints we can’t help with 

For consumers

This page provides information about the types of complaint we may not be able to help with.

Published 11/10/2021    Last updated 19/01/2024

News 

Published 13/02/2019    Last updated 20/08/2025

Complaints about our service 

Who we are / Our customer service

What to do if you're unhappy about the service we've given you.

Published 18/02/2019    Last updated 23/03/2026

Early repayment charges 

For businesses / Complaints we deal with / Mortgages

Do you handle mortgage complaints about early repayment charges for a financial adviser, mortgage broker, lender, or another organisation?

Published 10/06/2019    Last updated 26/03/2025