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Financial Ombudsman Service warns of credit hire risks
News
Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.
Published 05/07/2023 Last updated 05/07/2023
Ombudsman News 183
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent blog on Section 75 and chargeback complaints, our updated guidance for financial businesses on bank account closures and a reminder of the Consumer Duty. You can also read about the help our Business Support Hub can provide.
Published 10/08/2023 Last updated 10/08/2023
I started with one payday loan five years ago, and now it’s cost me everything
Decisions and case studies / Case studies
Ed told us he’d fallen into a pattern of borrowing that had caused him serious problems.
Published 21/06/2019 Last updated 14/07/2025
We’ve published our complaints data from the first half of 2023
News
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
Published 11/10/2023 Last updated 11/10/2023
Ombudsman News 186
News
Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.
Published 06/12/2023 Last updated 06/12/2023
‘My bank carried out the wrong kind of survey.'
Decisions and case studies / Case studies
Wendy paid for a HomeBuyer’s Report, but the surveyor carried out a basic valuation.
Published 21/06/2019 Last updated 14/07/2025
A consumer doesn’t do enough to prevent his car being stolen
Decisions and case studies / Case studies
Kevin complains that his insurer unfairly turned down his claim when his car was stolen shortly after he lost his car and house keys.
Published 22/06/2019 Last updated 14/07/2025
A consumer leaves his car running and unattended
Decisions and case studies / Case studies
Trevor complains after his car was stolen from his driveway while he was in his house.
Published 22/06/2019 Last updated 14/07/2025
Ombudsman News 189
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.
Published 01/03/2024 Last updated 01/03/2024
Insurer fails to tell customer they’re not covered if they use their own garage
Decisions and case studies / Case studies
Julie complains after the garage she'd chosen to carry out repairs caused more damage.
Published 22/06/2019 Last updated 14/07/2025
