1858 results
Filter by
I started with one payday loan five years ago, and now it’s cost me everything
Decisions and case studies / Case studies
Ed told us he’d fallen into a pattern of borrowing that had caused him serious problems.
Published 21/06/2019 Last updated 14/07/2025
We’ve published our complaints data from the first half of 2023
News
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
Published 11/10/2023 Last updated 11/10/2023
Ombudsman News 186
News
Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.
Published 06/12/2023 Last updated 06/12/2023
A consumer doesn’t do enough to prevent his car being stolen
Decisions and case studies / Case studies
Kevin complains that his insurer unfairly turned down his claim when his car was stolen shortly after he lost his car and house keys.
Published 22/06/2019 Last updated 14/07/2025
A consumer leaves his car running and unattended
Decisions and case studies / Case studies
Trevor complains after his car was stolen from his driveway while he was in his house.
Published 22/06/2019 Last updated 14/07/2025
Ombudsman News 189
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.
Published 01/03/2024 Last updated 01/03/2024
Insurer fails to tell customer they’re not covered if they use their own garage
Decisions and case studies / Case studies
Julie complains after the garage she'd chosen to carry out repairs caused more damage.
Published 22/06/2019 Last updated 14/07/2025
Ombudsman News 190
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
Published 08/04/2024 Last updated 08/04/2024
Insurer repairs car rather than writing it off
Decisions and case studies / Case studies
Tricia was unhappy with her insurer because they told her it would be best to repair her car after it was damaged.
Published 22/06/2019 Last updated 14/07/2025
Financial complaints have risen by 20% according to latest half-yearly data
News
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
Published 01/05/2024 Last updated 01/05/2024
