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Low property valuation affects Terry's mortgage approval
Business / How to settle complaints / Case studies
Terry complained about the valuation of a property he wanted to buy, which was carried out by an independent surveyor.
Published 17/06/2019 Last updated 16/01/2026
Flybe entering administration
About us / Data and insight / News
We’re aware of news reports that the airline Flybe has entered administration.
Published 05/03/2020 Last updated 10/02/2023
Annual increase to our award limits
About us / Data and insight / News
The Financial Conduct Authority (FCA) has confirmed the annual increase to our award limits.
Published 23/03/2020 Last updated 20/02/2023
Bank changes decision on mortgage holiday for Claire
Business / How to settle complaints / Case studies
Claire came to us after her bank had turned her down for a mortgage payment holiday because of Covid-19.
Published 23/09/2020 Last updated 16/01/2026
The Independent Assessor’s Terms of Reference
About us / How we're governed and funded / Our customer service / Complaints about our service / About the Independent Assessor
The Independent Assessor reviews complaints about the level of service provided by the Financial Ombudsman Service. On this page you'll find the Independent Assessor's terms of reference, that set out her remit and how she carries out a review.
Published 28/02/2022 Last updated 23/10/2024
Our strategy: Reporting on our strategic measures 2021/22
About us / How we're governed and funded / Our strategy
How we performed in 2021/22 for our 2020 strategy, against the challenges we faced.
Published 19/05/2022 Last updated 28/06/2023
Marine insurance
Consumer / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you’ve got a complaint about marine insurance.
Published 06/03/2019 Last updated 12/11/2023
Pet insurance
Consumer / Complaints we can help with / Insurance
Find out when and how you can complain about pet insurance, what we consider, and how we can help if you do.
Published 21/03/2019 Last updated 07/04/2026
Compensation for lost guaranteed pension benefits
Business / How to settle complaints / Our approach to resolving complaints / Pensions and annuities
Find out more about our approach to calculating appropriate compensation where we uphold complaints about transfers from an occupational scheme or where the consumer should have bought "added years".
Published 23/10/2019 Last updated 26/01/2021