1844 results
Filter by
Ombudsman News 190
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
Published 08/04/2024 Last updated 08/04/2024
Insurer repairs car rather than writing it off
Decisions and case studies / Case studies
Tricia was unhappy with her insurer because they told her it would be best to repair her car after it was damaged.
Published 22/06/2019 Last updated 14/07/2025
Financial complaints have risen by 20% according to latest half-yearly data
News
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
Published 01/05/2024 Last updated 01/05/2024
An update on car finance commission complaints
News
We have written to our customers with an update about our car finance commission cases. It's important to us that consumers understand our plans for progressing complaints and that financial businesses and professional representatives are clear on our expectations.
Published 09/05/2024 Last updated 09/05/2024
Proactively settled complaints to continue
News
Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Some changes will apply to the way the scheme runs from the end of June 2024.
Published 12/06/2024 Last updated 12/06/2024
A consumer told us he was struggling to repay his car finance agreement
Decisions and case studies / Case studies
Tom was struggling with keeping up with his car finance repayments, and when his lender told him that they were taking the car back and that it could affect his credit file, he came to us.
Published 08/07/2019 Last updated 14/07/2025
Financial Ombudsman Service announces 44 new investigator jobs in Belfast
News
The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman
Published 10/07/2024 Last updated 10/07/2024
Travel insurance complaints at their highest levels since the pandemic
News
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
Published 16/07/2024 Last updated 16/07/2024
Couple complain when whole of life policy sold to them doesn’t fit their needs
Decisions and case studies / Case studies
Doug and Cheryl got in touch with us as they didn’t believe the whole of life policy they were recommended to get was right for them.
Published 15/02/2021 Last updated 14/07/2025
Buildings insurance complaints hit a 10-year high
News
Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to us within the first quarter of this financial year – the highest number of complaints within a three-month period.
Published 29/08/2024 Last updated 29/08/2024
