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An update on car finance commission complaints
News
We have written to our customers with an update about our car finance commission cases. It's important to us that consumers understand our plans for progressing complaints and that financial businesses and professional representatives are clear on our expectations.
Published 09/05/2024 Last updated 09/05/2024
Proactively settled complaints to continue
News
Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Some changes will apply to the way the scheme runs from the end of June 2024.
Published 12/06/2024 Last updated 12/06/2024
A consumer told us he was struggling to repay his car finance agreement
Decisions and case studies / Case studies
Tom was struggling with keeping up with his car finance repayments, and when his lender told him that they were taking the car back and that it could affect his credit file, he came to us.
Published 08/07/2019 Last updated 14/07/2025
Financial Ombudsman Service announces 44 new investigator jobs in Belfast
News
The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman
Published 10/07/2024 Last updated 10/07/2024
Travel insurance complaints at their highest levels since the pandemic
News
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
Published 16/07/2024 Last updated 16/07/2024
Couple complain when whole of life policy sold to them doesn’t fit their needs
Decisions and case studies / Case studies
Doug and Cheryl got in touch with us as they didn’t believe the whole of life policy they were recommended to get was right for them.
Published 15/02/2021 Last updated 14/07/2025
Buildings insurance complaints hit a 10-year high
News
Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to us within the first quarter of this financial year – the highest number of complaints within a three-month period.
Published 29/08/2024 Last updated 29/08/2024
Fraud and scam complaints hit highest ever level
News
Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.
Published 04/09/2024 Last updated 04/09/2024
Businesses must step up support for people in debt
News
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
Published 19/09/2024 Last updated 19/09/2024
A consumer complains after finding his car insurance had been stopped without his knowledge
Decisions and case studies / Case studies
A system error meant Harry's car insurance was cancelled. He only found out after the police stopped him, and he was then convicted in court. Whilst his insurer admitted its mistakes and offered to cover the costs incurred, we didn't think it had considered the stress Harry suffered and worry he'd continue to have.
Published 12/10/2021 Last updated 14/07/2025
