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‘We were given the wrong advice’
Decisions and case studies / Case studies
Ashok and Beatte complained that their bank had sold them an unsuitable mortgage – but the bank said it hadn’t given advice.
Published 14/06/2019 Last updated 14/07/2025
‘My interest-only mortgage was unsuitable’
Decisions and case studies / Case studies
Carys complained that her bank had sold her an unsuitable mortgage – but the bank said it didn’t give Cary advice.
Published 14/06/2019 Last updated 14/07/2025
Financial Ombudsman Service publishes Feedback Statement on outcome reporting consultation
News
Financial Ombudsman Service publishes Feedback Statement on outcome reporting consultation
Published 03/04/2023 Last updated 15/06/2023
'We didn't understand what an interest-only mortgage involved'
Decisions and case studies / Case studies
We look at Amelia and Frank's complaint about the interest-only mortgage they were sold.
Published 14/06/2019 Last updated 14/07/2025
Ombudsman News 180
News
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.
Published 04/04/2023 Last updated 04/04/2023
Financial services regulatory family publishes its Wider Implications Framework annual report for 2022
News
The financial services regulatory family re-launched the Wider Implications Framework in 2022, to achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work.
Published 18/04/2023 Last updated 03/11/2023
'It's not fair that the amount I owe has gone up'
Decisions and case studies / Case studies
We look at Geri’s complaint about the additional charges the lender added to her mortgage when it sold her property.
Published 17/06/2019 Last updated 14/07/2025
'My lender's harassing me about paying the shortfall'
Decisions and case studies / Case studies
Roshni complained to us after her mortgage lender kept chasing her to pay more than they’d agreed under her repayment plan, to cover the cost of her mortgage shortfall.
Published 17/06/2019 Last updated 14/07/2025
'My lender sold my house for a lot less than it was worth'
Decisions and case studies / Case studies
After his home was repossessed, Kit complained that the lender had sold the property too quickly, leading to a shortfall.
Published 17/06/2019 Last updated 14/07/2025
The customer doesn't realise the quote given by the lender is wrong
Decisions and case studies / Case studies
We look at Lily’s complaint about her mortgage being underfunded after her new repayments were incorrectly calculated.
Published 17/06/2019 Last updated 14/07/2025
