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Small business workshop - Liverpool 

News

A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service

Published 29/11/2019    Last updated 27/01/2021

Mis-matched repairs after caravan damage 

Decisions and case studies / Case studies

Laura contacted us when her insurer said they couldn’t find matching units to repair her damaged caravan. 

Published 05/04/2019    Last updated 11/07/2025

Consultation opens on our strategic plans and budget for 2020/2021 

News

Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.

Published 16/12/2019    Last updated 27/01/2021

A customer notices cash withdrawals she doesn't recognise 

Decisions and case studies / Case studies

When Jacinda noticed two large withdrawals on her monthly statement, she called her bank to report them as fraudulent.

Published 05/04/2019    Last updated 11/07/2025

Covid-19 (coronavirus) 

For businesses / Complaints we deal with

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Published 26/03/2020    Last updated 04/06/2025

Unoccupied properties 

For consumers / Complaints we can help with / Insurance / Home and buildings insurance

How we can help if you’ve got a complaint about home insurance and your property being unoccupied.

Published 06/03/2019    Last updated 16/10/2023

Our jurisdiction to consider complaints 

For businesses / Resolving a complaint

This page provides information for financial businesses, summarising our jurisdiction to consider complaints and what to do if they think a complaint we have been asked to investigate by a customer is outside of our jurisdiction.

Published 03/07/2023    Last updated 03/07/2023

Fraud markers 

For consumers / Complaints we can help with / Fraud and scams

Do you feel you’ve been unfairly or wrongly placed on a fraud prevention database, or that your details were shared with a fraud prevention agency?

Published 07/10/2024    Last updated 02/04/2026

Legal information 

The legal position on the information on our website and in our emails.

Published 13/02/2019    Last updated 23/08/2022

Missed departure, delay and abandonment 

For consumers / Complaints we can help with / Insurance / Travel insurance

How we can help with complaints about missed departure, delay and abandonment.

Published 13/03/2019    Last updated 22/07/2024